Solution Consultant - Radiology

Your Role: 

• Demonstrate a mastery of Merge applications to provide advanced consultancy and high-quality user training which promotes optimal product utilization. 

• Ensure successful implementation, user acceptance testing, workflow design, clinical change management, super user/system administrator readiness, system configuration and training planning and delivery and adoption of the Merge Imaging solution. 

• Assess current state workflow and customer goals to produce workflow recommendation and designs, configuration requirements, testing requirements, training plans and change management strategies 

• Identify and manage physician/clinical champion stakeholders 

• Provide input to the project plans including but not limited to testing plans, training plans and go-live plans. 

• Ensure customer super users and/or system administrators have the knowledge and skills to configure, train and support the Merge Imaging solution during and after go-live 

• Deliver training to super users and/or system administrators and support them in the successful support and training of end users 

• Manage and support the customer during user acceptance testing to ensure configuration and customer expectations align before go-live to ensure a smooth transition 

• Coordinate resourcing of additional Solution Consultant resources for end user and/or go-live support, where necessary 

• Manage customer training completions and ensure accurate reporting and tracking 

• Configure the Merge Imaging solution per customer requirements and agreed-upon workflows 

• Support the customer during and post go-live with workflow or application questions and troubleshooting 

Qualifications 

• Radiology experience as a medical technologist with recognized certification (e.g. ARRT). Experience as a PACS Administrator/Analyst or Application Consultant, Application Specialist or Clinical Transformation Consultant in Imaging Informatics/IT, preferred. 

• Responsible, accountable and able to work well both within teams and cross-functionally 

• Ability to manage multiple, concurrent complex workstreams within projects and maintain meaningful progress while collaborating with customers, clinicians and multiple cross-functional teams 

• Comfortable in high pressure situations interacting with customers and clinicians 

• Demonstrated ability to take initiative to lead improvements in workflow, processes, applications, systems, or team approaches 

• Excellent verbal and written communication skills 

• Outstanding teaching/training/coaching/facilitation skills; Advanced ability to determine learner needs based on their current knowledge and the customer-specific workflow and preferences and customize training delivery based on those requirements 

• Detail-oriented with strong application and technical skills 

• Strong understanding of HL7, DICOM, HIPAA, and departmental workflow 

• Comfortable using a variety of business applications (Microsoft Office, Salesforce, etc.) 

Education and Certification Requirements 

• Associate’s degree required; bachelor’s degree in related healthcare discipline or information systems discipline, preferred 

• 5+ years work experience in applicable clinical environment(s) 

• 3+ years IT work experience, with CIIP (ABII/SIIM), PARCA CPAS or CPSA (HIIT) or other relevant Healthcare IT certification or System Analyst or Administration experience a strong plus 

Work Environment 

• Travel – 75%