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Field Service Representative - South London

Remote: 
Full Remote
Work from: 
United Kingdom

Offer summary

Qualifications:

Experience in service and maintenance, Technical training skills, Familiarity with Salesforce, Ability to work with key accounts.

Key responsabilities:

  • Install, maintain, and repair equipment
  • Provide training and onsite support

Diversey logo
Diversey XLarge https://diversey.com/
5001 - 10000 Employees
About Diversey
Diversey’s purpose is to go beyond clean to take care of what’s precious through leading hygiene, infection prevention, and cleaning solutions. We develop and deliver innovative products, services, and technologies that save lives and protect our environment. For over a century, the Diversey brand has become synonymous with product quality, service, and innovation. Our fully-integrated suite of solutions combines patented chemicals, dosing and dispensing equipment, cleaning machines, services, and digital analysis. We are a trusted partner; serving more than 85,000 customers in over 80 countries with a network of almost 9000 employees globally. We are the leading global pure play provider to the cleaning and hygiene industry for the institutional and food and beverage markets. We provide customers peace of mind by helping maintain their brand integrity so they can focus on growing their business. Through end-to-end repeatable services we deliver the highest standards across customer locations to achieve improved operational efficiency and environmental sustainability.
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Job description

South London - SW, SE, EC, BR, SM, CR Postcodes

To support Diversey by delivering high levels of service at all times to customers. To install, maintain and repair dispensing and dosing equipment and provide training and onsite support to enable effective use of chemicals and equipment

  • Provide service support to sites of selected Strategic Acc. and National Key Accounts as

directed by service plan and in accordance with applicable Contract(s).

  • Work in collaboration with the National Account Team and Internal Account Team to ensure that National / Internal Account call objectives are delivered consistently and to a high

standard across the Customer

  • Undertake following service activities while servicing/visiting customers:
  • Conduct or assist with simple installations
  • Complete preventative maintenance actions required
  • Hold technical training sessions and audits, also support the sales organisation during

demonstrations (if needed)

  • Monitor consumption and use of competitor products during site visits
  • Maintain optimum calibration levels and product performance
  • Liaise with relevant site personnel to report back findings
  • Identify customer needs incl. up/ cross-sell opportunities and inform the Sales team

responsible (TAM/Internal Sales Team/NAM) on those needs, as well as service visits

conducted, irregularities etc.

  • Minimise equipment downtime by utilising remote diagnosis and remote fix tools
  • Regularly update and maintain a record of all activities using Salesforce (Youreka) to monitor and track calls and allow accurate reporting back to the customer
  • Support the onboarding of new Business wins where required; supporting the rollout alongside sales support to optimise customer satisfaction.

South London - SW, SE, EC, BR, SM, CR Postcodes

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportHealth MaintenanceDevice SetupSales SupportSalesforceMedical Laboratory EquipmentPharmacy Dispensing SystemsRemote Patient Monitoring

Other Skills

  • Customer Service
  • Training And Development
  • Collaboration
  • Communication
  • Problem Solving
Are you interested?

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