Help Desk Specialist

Affirma, four year in a row ranked "Best Companies to Work For" and "Fastest Growing Companies" in Washington is seeking a Jr. IT Helpdesk Administrator! Affirma is a global full-service technology, business, and creative consultancy that is dedicated to top-tier client satisfaction.

The IT Help Desk Admin will be responsible for providing technical assistance and support related to computer systems, hardware, or software in the Corporate IT environment. This candidate will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

Responsibilities:

- Provide initial technical support for basic software, hardware, and network connectivity issues.

- Efficiently handle service requests such as password resets, software installations, and basic troubleshooting.

- Use ITIL Incident Management practices to log, categorize, and prioritize tickets accurately.

- Documentation and Reporting: Maintain detailed and accurate documentation of incidents, problems, and changes, as per ITIL standards, to ensure a knowledge base is available for future reference.

Requirements

• The ability to provide professional, courteous, and friendly relationships to the end-user community.
• Be able to demonstrate working knowledge of hardware and networking basics
• Have capacity for learning new technologies in a fast-paced environment.
• Be successful managing multiple tasks simultaneously, and effectively prioritizing
• Possess strong analytic and problem-solving skills.
• Must embody the attitude of a service department, with excellent interpersonal skills.
• High School diploma, or equivalent, required; AAS in IT degree preferred.

Affirma is an Equal Opportunity Employer and does not make employment decisions or otherwise discriminates based on race, creed, color, national origin, sex, military status, sexual orientation, or the presence of any sensory, mental, or physical disability, genetic information, or any other category protected by law.