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Service Associate 7 & 63 Required

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Pennsylvania (USA), United States

Offer summary

Qualifications:

High School Diploma or equivalent, 3 years experience in financial services, SIE, Series 7 and 63 licenses required, Associates or Bachelor’s Degree preferred.

Key responsabilities:

Act as a liaison for issue resolution
Respond to inquiries about account qualifications

Raymond James Financial Services XLarge https://www.raymondjames.com/

10001 Employees

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Job description

Job Description

Essential Duties and Responsibilities

Acts as a liaison to Home Office associates and their direct family members to research and resolve escalated issues regarding clients’ accounts communicated via phone, correspondence, email and online inquiries; follows the issue all the way through resolution and final communications.
Determines best method to resolve issues to ensure client satisfaction and adherence to company policies.
Follows up, either verbally or in writing, to ensure client satisfaction.
Responds to incoming inquiries related to qualifications, instructions or paperwork requirements for various programs.
Addresses inquiries pertaining to operational policies and procedures and relay policies that govern the procedures handled at the retail level.
Communicates and coordinates with Home Office departments to resolve issues related to client accounts.
Reviews, maintains and documents weekly reports and the status of assigned tasks.
Executes trades based on verbal instructions.
Performs other duties and responsibilities as assigned.

Knowledge of

Basic office practices, procedures and methods.
Account types and industry operations in general.
Back office systems.

Skill in

Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
Operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets.
Detail orientation to ensure quality standards are met without impairing workflow.
Follow-up to ensure resolution and completion of tasks.

Ability to

Provide a high level of customer service in a calm, courteous and professional manner.
Establish and maintain effective working relationships at all levels of the organization.
Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
Use effective oral and written communication skills sufficient enough to communicate and interact effectively with Home Office associates and their direct family members.
Constructively work under stress and pressure when faced with high workloads and deadlines.
Work independently as well as collaboratively within a team environment.

Education/Previous Experience

High School Diploma or equivalent and three (3) years experience in the financial services industry, preferably including related service experience.
Associates and/or Bachelor’s Degree Preferred but not required.
OR ~
An equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications

SIE required provided that an exemption or grandfathering cannot be applied.
Series 7 and 63 licenses required.

Education

High School (HS)

Work Experience

General Experience - 7 to 12 months

Certifications

Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Remote

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We Expect Our Associates At All Levels To

Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.