EIT Engineering Team Lead

Contact Center Solutions is looking for an EIT Engineering Team Lead for the Agent Workspace (AW) development and support team. In this role you manage people, interface with the AW uses, and lead decision making on direction and architecture for the largest, in-house developed application in the enterprise. With users across all lines of business, collaboration with business units and the ability to facilitate conversations are key. This role requires you to have the ability to lead strategic conversations, facilitate triage for incidents, coordinate business needs, advocate and support our strong Scrum methodologies.  

Job Responsibilities

• Manages the day-to-day operations of a team with a focus on the maintenance and development of systems and supervising system modifications.
• Assigns, monitors, and reviews progress and accuracy of work. Provides staff management oversight including hiring, promoting, or making recommendations for staff. Conducts performance reviews and assessments, manages performance, engages in skills assessment, and promotes professional development of staff.
• Directs, motivates, and develops staff, maximizing their individual contribution, professional growth, and ability to function effectively with their colleagues as a team.
• Ensures adherence to policies, plans, objectives, budgets and staffing allocations.
• Manages and tracks team-level project details and serves as the technical subject matter expert and provides leadership during periods of transition.

Job Qualifications

Education

• Bachelor's Degree in a Computer Sciences related field or equivalent work experience.

Experience

• 5 year - Experience with information technology concepts, application development and/or enterprise system maintenance methodology, terminology, and standards required
• 5 years – Systems maintenance and/or programming experience required 
• 3 year - Expert working knowledge of at least one programming language and/or one enterprise system in use at BCBST

Skills\Certifications

• Knowledge of information technology concepts, methodology, terminology, and standards.
• Proven Skill to develop and/or maintain an enterprise IT system
• Subject Matter Expertise (SME) in one or more enterprise IT systems
• Strong interpersonal and organizational skills
• Microsoft Office and email skills are required
• Adaptive to high pace and changing environment.
• Must be able to communicate effectively with both technical and non-technical co-workers.
• Must be willing to adjust schedule to plan and perform maintenance and upgrades outside of business hours and be part of an on-call rotation.

• Prior experience with .net preferred.
• Ability to use SQL and web API's.

Number of Openings Available:

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Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST is an Equal Opportunity employer (EEO), and all employees and applicants will be entitled to equal employment opportunities when employment decisions are made. BCBST will take affirmative action to recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

Tobacco-Free Hiring Statement

To further our mission of peace of mind through better health, effective 2017, BlueCross BlueShield of Tennessee and its subsidiaries no longer hire individuals who use tobacco or nicotine products (including but not limited to cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits. A tobacco or nicotine free hiring practice is part of an effort to combat serious diseases, as well as to promote health and wellness for our employees and our community. All offers of employment will be contingent upon passing a background check which includes an illegal drug and tobacco/nicotine test.  An individual whose post offer screening result is positive for illegal drugs or tobacco/nicotine  and/or whose background check is verified to be unsatisfactory, will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post offer screening results.

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