Senior Marketing Account Manager [REMOTE - US]

Application Deadline: 14 February 2025

Department: Client Solutions

Location: Portland

Compensation: $80,000 - $90,000 / year

Description

Please note: We are currently unable to hire in California and New York at this time.

Theo is a fast-growing performance media agency headquartered in Portland, Oregon. We help local and national brands across a wide range of industries advance their marketing practices through methodical, creative, and technology-driven marketing activations.

Key Responsibilities

• Manage key client accounts and develop strong client relationships built around proactive insight sharing, project management and scope management.


• Take ownership of client relationships—act as the main point of contact, respond in a timely fashion and ensure clients are aware of relevant project updates.


• Manage client satisfaction with account leads and agency partners. Identify any potential issues and ensure expectations are clear, realistic, and communicated.


• Lead weekly client status meetings.


• Act as a liaison between clients and the agency; communicate client expectations and make sure they are defined and documented to internal teams.


• Understand agency services and key responsibilities for each cross-functional team member.


• Lead internal team huddles to ensure timelines and deliverables are being met and ensure client deliverables are tracked in agency PM software. Oversee all existing project deliverables.


• Work with internal teams to create and manage campaign timelines with clear milestones and deliverables.


• Understand client business and marketing objectives and ensure the client's needs and requirements are represented during strategy and planning formation.


• Work with Analyst and Digital Media teams to keep track of high-level performance insights and ensure the client is made aware of the goal and budget pacing highlights/issues.


• Collaborate with media, UX, SEO, content and analytics teams to develop a data-driven strategy to help clients meet their business objectives.


• Understand and manage client scope and billing process.


• Work with agency leadership to scope new projects, create project/campaign briefs and put together client proposals.

Skills, Knowledge and Expertise

• 2-4 years of professional, account management experience in a marketing-related industry, preferably at an agency.


• Ability to understand the dynamics of a client's business and the sector in which it operates.


• Strong organizational and time-management skills


• Strategic, problem-solving and the ability to manage deadlines


• Excellent communication skills


• Management experience is a plus


• Ability to interface with c-suite and executive clients

Benefits

• Healthcare, Dental & Vision Insurance, Theo covers 75%


• Matching 401K - 100% up to 4%


• Unlimited PTO


• Maternity/Paternity benefits


• Remote work support


• Complementary supplemental insurance


• Unlimited volunteer time


• Charity matching