Our Culture
Culture is meaningful to us. It's in the way we interact with one another and with our clients. We believe in being our authentic selves with one another and have cultivated an approach that is "we" not "I". We honor the commitments that we make to our clients and one another. This is our culture. We actively engage in the communities where we live and encourage our teammates to use Volunteer Time Off and to engage with our Spotlight Charities and causes meaningful to teammates.
About the role:
The Senior Absence Consultant will consult with internal sales and account management teams, as well as with external national account clients, on a wide variety of complex projects including: FMLA, Sick Pay, Salary Continuance, Statutory Disability, Short-term Disability, Long- term Disability, Vacation and Paid Time-off (PTO) and other employer sponsored leave programs. The role will serve as a subject matter expert for our client service team members and partner internally to create client deliverables, contribute to client management and business activities, and participate in the creation of new intellectual capital.
Core Responsibilities: include the following. Other duties may be assigned.
- Provide valued-added consulting expertise on large, sophisticated Absence and Disability Management projects including:
Plan design/strategy
Modeling, cost analyses, funding, and employee contribution strategies
Vendor analysis, selection, negotiation, and procurement
Ongoing plan management, including evaluation of program performance and trends
Assist with vendor capability reviews and annual RFI’s
Benchmarking studies and analyses
Plan compliance and audit support
- Deliver superior, consistent management and deliverables in support of Absence Consulting leadership for assigned clients:
Serve as primary contact to Brown & Brown Strategic Non-Medical Solutions client service team on delivery of defined work product, offering absence management subject matter expertise
Draft and manage project plans involving multiple workflow streams and client teams
Oversee the day-to-day project deliverables, ensuring the progress of the work product against established objectives, budgets, timelines, deliverables and quality standards
Manage client team expectations and raise appropriate issues to leadership for resolutions
Interface with colleagues as needed to ascertain the client’s broader business objectives, ensuring work product is strategically aligned
Develop a trusted advisor relationship with internal stakeholders through effective communication and efficient, quality execution of projects
- Contribute to the development of new tools and approaches
- Directly contribute to clients’ success through applying technical expertise
- Remain current on industry trends, Leave legislation and vendor updates and share information with the larger Brown & Brown Strategic Non-Medical Solutions organization and clients
- Build relationships internally and collaborate effectively on cross-functional teams
- Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
- Serve as mentor and resource to internal team members specific to absence management
- Contribute to special projects as defined by leadership
- Build and maintain library of Absence & Productivity projects, RFPs, templates, market data and other deliverables
Skills needed:
- BA or BS degree
- 10 - 15+ years of experience and success in the design/management of group disability and absence management plans gained in a consulting, brokerage or multiple large employer (10,000+ lives) environment
- Proven experience successfully managing multiple projects simultaneously and producing quality deliverables on time and within budget
- Demonstrated success in managing client issues and relationships; some experience in growing relationships with current clients
- Strong interpersonal and team skills
- Polished and well developed oral and written communication skills
- Self-starter attitude and ability to work with ambiguity
- Flexibility and proven ability to diagnose and resolve issues
- Strong analytical and creative skills
- Experience training/mentoring junior staff
- The ability to see the "big picture," leveraging the resources of related practices to address the clients' business challenges
- Working knowledge of MS Excel, Teams, Word, Sharepoint and PPT; Salesforce
- Availability to travel on an as needed basis
Preferred:
- Consulting experience preferred
We seek out and embrace diversity in our talent. Our business thrives on diversity of talent, experience, character, and inclusion.
- Brown & Brown does not discriminate against teammates or applicants for employment on the basis of race, color, religion, absence of religious affiliation, national origin, ethnicity, age, disability, perception of disability, sex, sexual orientation, gender identity/expression, gender orientation, marital status, service in our armed forces, veteran status in our armed forces, political activity or political party affiliation. We are committed to ensuring equal employment opportunities for all our teammates and applicants for employment. Our equal employment opportunity philosophy, in accordance with federal, state, and local law, applies to all aspects of employment with us including recruiting, hiring, training, transfer/promotion, compensation, benefits, and termination.
