IT Manager, Revenue Systems & Solutions

Specific duties include, but are not limited to:

• The Revenue Systems Manager leads process improvement activities, helps design process automation solutions, and supports implementation of optimized workflows, structures and solutions.

• Responsible for implementing efficiencies through innovative partnerships, process improvements and redesign, deployment of new technology, and automation.

• Supports all areas of the Revenue Cycle, including Front End (Pre-Access and Patient Access), Mid-Cycle (Revenue Integrity and Chargemaster), Backend (HB & PB Billing, Collections & Follow-up, and Cash Posting), and Customer Service / Financial Counseling / Self-Pay in order to optimize performance and help the Revenue team achieve its business objectives.

• Works with process owners and stakeholders to document, maintain, and analyze process flows across all Revenue Cycle functions to develop automation and interfaces

• Identifies opportunities and solutions to improve operational performance / quality/efficiency, enhance the patient experience, increase caregiver engagement, eliminate waste, and/or maximize revenue capture.

• Partners with IT team members to prioritize, design, and implement intelligent automation solutions including Robotic Process Automation, Generative AI, and/or Machine Learning as needed.

• Creates and maintains process design documents to support development of technical solutions including put not limited to robotic process automation.

• Facilitates process improvement sessions with varying levels of complexity and participation to document current state, identify gaps/risks, and develop future state solutions.

• Implement new software solutions.

• Other duties as assigned by management.

Position Requirements:

• Bachelor's degree.

• 3 to 5 years healthcare experience.

• 1 year experience in the application of Performance Improvement methods.

• 3 years’ experience with end-to-end Revenue Cycle Management Systems.

• Experience developing technical solutions.

• Experience in process analysis, documentation, and optimization.

• Excellent written and verbal communication skills including the ability to facilitate communications between diverse groups.

• Ability to effectively identify, assess and facilitate improvements, recommendations, and solutions

• Effective critical thinking, problem solving and decision-making skills.

• Strong quantitative and analytical abilities to process and display data.

• Self-starter with proven ability to organize and follow through multiple complex tasks and projects simultaneously.

• 10% Travel may be required.

Preferred:

• Programming languages such as SQL, Python or other languages

• Six Sigma

Physical Requirements:

Standard office environment. 

More than 50% of the time:

• Sit, stand, and walk.

• Repetitive movement of hands, arms and legs.

• See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

• Stoop, kneel or crawl.

• Climb and balance.

• Carry and lift 10-20 pounds.

Residents living in CA, NY, Jersey City, NJ, WA and CO click here to view pay range  information.

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