Senior Manager, Operations

Looking to build your career and design your future? You have come to the right place. 

Summary

As a Senior Operation Manager, your main responsibility will be to oversee the day-to-day operations of the company and ensure they run smoothly. You will manage teams, develop strategies to achieve organizational goals, track performance metrics, and implement process improvements. You will work to optimize efficiency, enhance productivity, and maintain a high level of quality in all aspects of operations. Additionally, you will be responsible for managing budgets, forecasting, and working collaboratively with other teams to achieve common goals. Communication and leadership skills are crucial for success in this role.

Essential Functions

• Scale team to meet increasing requirements
• Efficiently manage operational activities
• Work with Product and Engineering on new releases and sustaining activities
• Ensure all operations are carried on in an appropriate, cost-effective way
• Ensure that all customer implementation activities are carried out with high-quality and in the agreed upon times
• Improve operational management systems, processes and best practices
• Formulate strategic and operational objectives
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise Ops & AM staff
• Establish good Operational Processes with the Cape Town 3D Team
• Serve as point of escalation for customers and solve operational challenges

Education & Experience

• 5+ years as Operations Manager or similar role
• 5+ years of experience managing a diverse team of 20+ people in remote locations

Skills & Competencies

• Knowledge of organizational effectiveness and operations management
• Excellent communication and Leadership skills
• Outstanding organizational skills
• BS Degree in Business, Operations Management, or related field

If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.