Research & Insights Officer

• Full Time, Max Term Contract (6 months)
• Location: Flexible State Location with Work from Home Options!
• Great Salary of $99,740 (FTE) + Super + NFP Salary Packaging Benefits!
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

You will be joining Mission Australia’s Centre for Evidence and Insights, a team that that inspires curiosity for evidence that leads to action.

Reporting to the Research and Insights Manager, you will be responsible for contributing to robust research and analysis projects that lead to actionable insights into areas of unmet need.

By contributing to the design and implementation of research projects, including literature reviews and environmental scans, you will ensure Mission Australia's research is accessible and impactful in supporting the organisation's strategic priorities. Your role will involve gathering and analysing evidence, uncovering key insights, and transforming these insights into actionable opportunities.

Your key responsibilities will be to:

• Participate in the development and implementation of a robust research projects that increases the impact of Mission Australia's strategic objectives and provides unique insight into areas of unmet need.
• Test the application of relevant research findings and insights to determine scalability of the intervention/s within Mission Australia.
• Write targeted and accessible content for the dissemination of Research and Insights across Mission Australia and the wider sector (as appropriate) that champions learning and drives improvement.
• Establish and maintain strong, collaborative relationships with key internal stakeholders to ensure ongoing relevancy of research and insights application.
• Proactively manage stakeholder expectations, resulting in high-level stakeholder satisfaction and engagement.
• Communicate effectively with non-technical users about complex research methodologies to assist business application.
• Participate in relevant cross-functional teams, relating to particular service streams, programs or individual services, identifying areas for improvement.

Requirements for Success

• Tertiary qualifications in human services, social sciences, management, research, analytics or related field is desirable.
• Demonstrated experience in designing and conducting research, including literature reviews.
• Experience using qualitative and quantitative data and analytics to draw relevant, actionable insights that inform decision-making and deliver strategic outcomes.
• Ability to synthesise and analyse complex information from a range of sources to develop solutions and proactive strategies for improving quality and performance.
• Ability to communicate complex information, in a simple yet compelling way, both in writing and orally to multiple audiences.
• Sound judgement and proven ability to exercise autonomy as appropriate, with limited direction from senior leaders.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. 

Our Culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au  

Find out more about a career with Mission Australia. 

Your Benefits

• Rewarding work – every day you know you’re making a real difference

• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

How to Apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you