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Customer Service Assistant for an Apparel Company in Australia (Home Based Part Time)

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Experience with eCommerce order management, Familiarity with NetSuite ERP, Strong customer service skills, None.

Key responsabilities:

  • Manage and process online orders
  • Handle customer inquiries via phone and email

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201 - 500 Employees
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Job description

• Fulfill, manage, process and track eCommerce online orders using NetSuite (ERP)
• Handle inbound telephone calls / email & online chat enquiries
• Investigate and resolve customer queries
• Raise and manage stock transfers between stores
• Assist accounts on customer payments
• Field & solve retail store questions
• Manage client enquiries and directing them to the relevant Manager where appropriate
• Support Corporate Uniform division when necessary
• Typing and data entry for projects as required
• Various administration tasks
• Retail administrative tasks
• Retail Operational support

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Organizational Skills
  • Time Management
  • Teamwork
  • Communication

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