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e-Commerce Customer Service (ZR_19384_JOB)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Australia

Offer summary

Qualifications:

3 years experience in eCommerce customer service, Experience with Shopify is essential, Strong written and verbal communication skills, Proficient in Google and Microsoft Office applications.

Key responsabilities:

  • Address customer inquiries via email and chat
  • Process returns and refunds using Shopify
BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
About BruntWork
We create flexible, fully remote work opportunities in companies around the world. If you have the right skills and experience, you can work for any of our clients from anywhere with a good internet connection. You’ll gain great experience and have the opportunity to apply for jobs in a range of different roles and industries in Australian, New Zealand, US, Canadian and UK companies. We want our endorsed candidates and staff (top 5% of applications) to succeed, so we’ll help you with interview guidelines, tips on working with clients and support finding your dream job among our many remote work opportunities.
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Job description

This is a remote position.

Schedule:
• Permanent work from home
• Fixed Schedule: Monday-Friday
• 9am-4pm AEST timezone (7hrs a day, 35 hrs per week)


• Client Timezone: AEST


Overview

Join the team as an eCommerce Customer Service Representative and become the friendly voice that ensures customer satisfaction!

This is a wonderful opportunity to utilize your skills in providing exceptional customer service, resolving inquiries, and going the extra mile to create positive experiences for our online customers.

Responsibilities:

• Address customer questions, concerns and complaints via email and chat regarding our products and brand promptly and professionally.
• Provide assistance with order inquiries and returns, ensuring a positive customer experience.
• Resolve customer issues and escalate when necessary to the Assistant Brand Manager and warehouse.
• Process returns and refunds using Shopify accurately and efficiently.
• Offer product information to customers when needed, assisting them in making informed purchasing decisions.


Requirements
• At least 3 year’s experience in customer service in an eCommerce environment, or an inventory-related industry, preferably beauty
• Outstanding written and verbal communication skills
• Must have experience in Shopify
• Quick learner with the ability to absorb information about our brand’s products
• Detailed-oriented with a focus on accuracy and attention to detail in customer interactions
• Ability to follow procedure and instructions as directed by Assistant Brand Manager
• Proactive and resourceful, taking the initiative to resolve customer inquiries and issues
• Strong organizational skills
• Strong computer skills in Google and Microsoft Office applications with the ability to learn new applications quickly
• Must be willing to work outside Philippine standard working hours 
Software Experience
• Shopify - essential
• Google - essential
• Microsoft Office Suite - essential
• Extensive (or equivalent warehouse management system) – preferable



Benefits
  • HMO coverage
  • Permanent work-from-home
  • Immediate hiring
  • Steady freelance job
ZR_19384_JOB

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

ShopifyWarehouse Management Systems

Other Skills

  • Customer Service
  • Organizational Skills
  • Detail Oriented
  • Communication
  • Problem Solving
  • Resourcefulness
  • Time Management
  • Proactivity
Are you interested?

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