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Client Onboarding Project Manager with Spanish (Remote)

Remote: 
Full Remote
Contract: 
Full time
Salary: 
15 - 38K yearly
Work from: 
Portugal

Offer summary

Qualifications:

Bachelor's degree in Business or related field, Proven experience in project management, Fluent in Spanish, PMP certification is a plus.

Key responsabilities:

  • Establish and maintain client relationships
  • Plan and oversee the onboarding process
  • Collaborate with clients to gather requirements
  • Coordinate with cross-functional teams
  • Create and maintain project documentation
  • Provide training and guidance to clients
Otonomee logo
Otonomee Scaleup https://www.otonomee.com/
51 - 200 Employees
About Otonomee
Founded in 2020, Otonomee is one of the world’s first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions. We design, build and operate outsourced people and technology solutions for growing businesses. Our solutions help customers protect their brand as they grow their customer base, move into new markets and find efficiencies to support their growth. We leverage the benefits of a remote first model to attract talent from a wider talent pool and are achieving industry leading retention levels for our partners. Our services are available 24/7 in all European languages. We currently support partners operations in Ireland, the US, UK and across Europe.
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Job description

About The Role
We are looking for a Client Onboarding Project Manager with fluent Spanish to join the team.  This is a full time, work from home ​position based in Portugal.
 
As a Project Manager, you will play a crucial role in ensuring a seamless and efficient onboarding experience for our clients. You will lead and coordinate the onboarding process, working closely with cross-functional teams to deliver high-quality solutions that meet client needs and expectations. 
 
If you are a skilled project manager with a passion for ensuring clients' success and satisfaction, we invite you to apply for the Client Onboarding Project Manager position and help us deliver outstanding onboarding experiences to our clients. 


What you'll be doing:
  • Client Relationship: Establish and maintain strong relationships with clients, serving as the main point of contact during the onboarding process.
  • Project Management: Plan, execute, and oversee the end-to-end onboarding process, ensuring all tasks are completed on time and within budget.
  • Requirements Gathering: Collaborate with clients to understand their unique needs and tailor onboarding strategies accordingly.
  • Cross-Functional Coordination: Work closely with sales, technical, and support teams to ensure a smooth transition for clients.
  • Documentation: Create and maintain detailed project plans, timelines, and documentation.
  • Issue Resolution: Identify and address any issues or challenges that may arise during the onboarding process, finding effective solutions.
  • Client Education: Provide training and guidance to clients on product/service features and best practices.
  • Ad-hoc projects
Your profile
  • Bachelor's degree in Business, Project Management, or a related field (PMP certification is a plus).
  • Proven experience in project management, in client onboarding or customer success roles.
  • Fluent in Spanish
  • Strong organizational and communication skills.
  • Ability to manage multiple projects simultaneously.
  • Client-focused mindset with a commitment to delivering exceptional service.
  • Proficiency in project management tools and software.
What you get in return
  • Fully Remote work based in Portugal
  • A competitive salary 
  • Internet Allowance (20 Euros per month)
  • Meal Allowance (7.63 Euros daily)
  • Equipment provided
  • Home office allowance 
  • A Buddy on joining 
  • Online Gym and Wellbeing Studio.  
  • The opportunity for professional growth.  
  • Fun company events and team outings.  
  • Autonomy and Responsibility

Our Recruitment Process
  1. 30 min Teams interview with the Recruitment Team
  2. Language test if applicable to the role
  3. 45 min Teams interview with the Hiring Team




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About us

Otonomee is a purpose built, fully remote BPO. Otonomee was founded in 2020, headquarted in Ireland, to provide a different offering in the BPO industry. Otonomee provides global premium customer support to innovative Brands in Healthtech, Fintech, E Commerce, SaaS & Facilities Management.

Otonomee’s Founders and Senior Leadership Team had experienced firsthand the challenges in the traditional BPO industry. The pandemic (i.e. the adoption of remote work as viable working model) created an opportunity to build a new, vibrant business that solved those challenges for team members and for clients.

By leveraging Otonomee’s remote working model, we provide premium Customer Experience with a high quality, flexible and entrepreneurial approach.  Our Clients’ share our commitment to great Customer Service by promoting a positive employee experience and sustainable & equitable future.

Otonomee is a purpose driven company and a Certified BCorp since 2023. This means that we are one of 9,000 companies globally verified to meet high standards of social and environmental performance, transparency, and accountability.

We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementProject ManagementClient OnboardingRequirements AnalysisInternal DocumentationCross-Functional CoordinationProject Management SoftwareClient EducationIssue ManagementSpanish Culture

Other Skills

  • Organizational Skills
  • Communication
Are you interested?

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