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Adoption & Change Manager

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United Kingdom

Offer summary

Qualifications:

Experience working for a Microsoft Partner, Certified Change Management Practitioner preferred, Proven customer focus and interpersonal skills, Excellent organizational and communication skills.

Key responsabilities:

  • Create and execute adoption plans
  • Plan and deliver workshops and training sessions

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Transparity
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Job description

Who we're looking for
Every day may be different – it’s the nature of technology adoption and change. 

We are looking for an Adoption & Change Manager who is passionate about changing organisations and people’s behaviour with the goal of making working lives easier with Microsoft Cloud technology. 
As the Adoption & Change Manager you will currently be working for a Microsoft Partner and be creating, developing, and executing adoption plans, creating eye-catching communications, creating, and delivering awareness and education sessions along with reviewing the success of customer adoption and planning for reinforcement.
What you'll be delivering
  • Working closely and collaboratively with Sales when planning adoption engagements
  • Working closely with the Adoption and Change Management Team Lead to continually improve the Adoption and Change Management service offerings
  • Planning and executing workshops (onsite, remote) with customers focused on Adoption and Change Management
  • Preparing, documenting, executing and controlling adoption plans based on workshop outputs
  • Preparing and documenting communication materials to boost end user adoption
  • Preparing and documenting training materials to support awareness and education sessions to boost end user adoption
  • Working with customers to plan their Transparity Training & Adoption Portal rollouts and our M365 Trainer to execute
  • Delivering bespoke knowledge transfer sessions (1 to 1, small group sessions for all employee levels)
  • Preparing, documenting, and executing champions programmes
  • Planning and executing change & adoption review sessions, analyse customer consumption data, and prepare updates to adoption plans when reinforcement of change is required
  • Logging, tracking and managing adoption project engagements following internal processes
  • Working closely with Project Managers and Technology Consultants when required on projects to support technical readiness and user readiness
  • Taking full ownership of project engagements and work collaboratively with customers to prepare and plan for change and execute their adoption of cloud services
  • Regularly reviewing customer’s adoption of Microsoft 365 services, reporting back to the Adoption and Change Management Team Lead to advise on opportunities
We think you'll be successful in this role if you have some of the following
  • Currently working for a Microsoft Partner 
  • Certified Change Management Practitioner (APMG or Prosci)
  • Certified Microsoft Service Adoption Specialist (preferred not essential)
  • Capability to deliver CoPilot workshops, preferably aligned with Microsoft-funded programs focused on Adoption and Change
  • Versatility, adaptability, and quick thinking are an absolute must. The candidate must be able to juggle multiple engagements and customer needs with great attention to detail and respond quickly to changes
  • A passion of all things people and Microsoft technology; enthusiastic and engaging
  • Proven customer focus and interpersonal skills (able to establish effective working relationships with people at all levels)
  • Experience in delivering workshops and knowledge sessions
  • Excellent organisational and administration skills
  • Excellent written and communication skills with a positive attitude
  • Clear, logical thinker with excellent problem-solving skills
  • Self-motivated and committed to ongoing personal development
What we'll offer in return
  • To work at a 3* World Class Best Company
  • Flexibility over where you work with our Winning from Anywhere® approach
  • 25 days holiday
  • Home working allowance paid monthly
  • Winning from Anywhere® allowance to help your set up at home
  • 24/7 GP at hand
  • Immediate 24/7 access to an Employee Assistance Programme
  • We’ll support you when you’re not well with our Company sick pay scheme
  • Private health insurance after a successful year’s service
  • Enhanced parental pay and leave, supporting you with those precious life moments
  • Access to the Perkbox platform to help make your money go further
  • Cyclescheme
  • Electric car scheme
  • And many more!
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About us
We do Microsoft Cloud and we're dedicated to delivering Transformation, Partnership, and Clarity.

But what truly differentiates us is our firm commitment to our culture. It's the foundation of our success, enabling us to attract and retain outstanding talent.

Our ethos is clear: we're here to be part of the solution, not the problem. Ethics and integrity are the driving forces behind everything we do at Transparity. We recognise our role as a business and have aligned ourselves with the UN Sustainability Goals, striving to create a better and more sustainable future for all. From environmental sustainability to fostering diversity, promoting digital skills, supporting apprenticeships, driving innovation, and giving back to our community, we're dedicated to making a positive impact.

And we're proud to say we're a carbon-neutral organisation.

As the leading Microsoft partner in the UK, we boast an unparalleled understanding of Microsoft's Cloud solutions. With 6 Microsoft Partner Solution Designations, 15 Advanced Specialisations, a team of 200 onshore Microsoft Experts, Azure Expert MSP status, inclusion in the MISA inner circle, and MXDR certification for our 24x7 SOC, we're equipped to drive digital transformation outcomes on the world's most trusted and comprehensive cloud platform.

Do you want to join our journey? Are you our next member of #TeamTransparity?

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

AdoptionsMicrosoft AzureChange ManagementCustomer EngagementDeveloping Training MaterialsProject Management

Other Skills

  • Knowledge Transfer
  • Social Skills
  • Self-Motivation
  • Problem Solving
  • Adaptability
  • Organizational Skills
  • Detail Oriented
Are you interested?

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