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Remote Client Services Representative

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Detail-oriented with strong organizational skills, Intermediate knowledge of Microsoft Office programs, Customer service experience required, Experience with Epic, Meditech preferred.

Key responsabilities:

  • Provide administrative support to clients
  • Prepare and maintain documentation for client accounts

BCA Financial Services, Inc. logo
BCA Financial Services, Inc. Financial Services SME http://www.bcafs.com
51 - 200 Employees
About BCA Financial Services, Inc.
Who We Are Over seventy-five years ago, BCA’s founding fathers laid the strong foundation for which BCA would continue to grow. They formed a culture of family values and corporate identity that the current owners continue to build upon today. Since day one, we have collected compassionately and with a customer-centric approach which has contributed to our reputation of a successful organization and reliable partner. Earning the absolute trust of our clients and their consumers, and providing them with exceptional service are our guiding principles and the compass that guides our business decisions. What We Do We give our clients the peace of mind, security, and infrastructure you would expect from a larger organization but offer the flexibility and personalized service you would expect from a boutique business model. We pride ourselves on our ability to design solutions that are built around our clients’ unique business and customer service goals. Our extensive knowledge of the accounts receivable management industry, significant consumer insight, and creative approach to revenue recovery allows us to be a strategic partner, focused on our clients’ goals. How We Do It We consistently meet client satisfaction and revenue recovery goals by combining decades of experience with emerging technology, a culture of innovation, and unique workflow strategies tailored to fit our clients’ needs and the needs of their consumers. Our partners maintain a comfort level knowing that we are compliant with all necessary security requirements, state and federal regulations, and industry standards for maximum revenue recoveries.
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Job description

LIFE IS SHORT, DO WORK THAT MAKES A DIFFERENCE

BCA Financial Services, Inc. is looking for a full-time Representative for our Client Services department. The Client Services Representative is responsible for providing administrative support to BCA’s clients and members of the Client Services Department to ensure an excellent level of service.  
This is a Monday through Friday, full-time position. The department office hours are between 8:00am and 5:00pm (EST).
 

Essential Functions:

  • Coordinate BCA's needs with client-specific tasks as required assuring a positive customer service experience 
  • Prepare paperwork obtained from client systems
  • Maintain documentation on individual client systems for obtaining various types of documents
  • Review accounts in BCA and client’s host system to determine next steps needed for account resolution and most appropriate disposition in workflow
  • Develop positive working relationships with client staff members
  • Prepare and submit all reports in a timely manner
  • Assist with the planning and participation of periodic client recognition, Patient Accounting Week and holiday gift giving
  • Perform general office duties such as data entry and scanning
Our Ideal Candidate:
  • Is a team player with strong verbal, communication, and customer service skills
  • Is detail oriented with strong organizational skills along with the ability to prioritize
  • Has the ability to manage a variety of tasks simultaneously and effectively
  • Displays a pleasant, friendly, professional demeanor at all times
  • Desires to delight customers, above and beyond the call of duty
  • Has intermediate, working knowledge of Microsoft Office programs such as MS Excel and MS Word
  • Possesses high work standards and an ability to exceed expectations
  • Maintains a positive, energetic, motivated and tenacious work ethic with high standards
  • Software experience such as Epic, Meditech, Healthquest, and Star is a plus
Here are some of the benefits we offer:
  • Monday through Friday schedule
  • Medical, GAP, Dental, Vision, and Voluntary Life insurance
  • 401k with a company match
  • Paid time off and Paid holidays 
Work from home requirements:
  • Have a quiet and private workspace
  • High speed internet with the ability to hardwire via ethernet from cable modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload). Wi-Fi and hotspots are not supported.
  • You must meet all the technical requirements prior to the first day of training
  • You must live in one of the following states: FL, GA, MO, NC, NE, SC, TN, TX, or VA. 
  • We will provide you with the equipment needed to be successful

BCA Financial Services, Inc. is an Equal Opportunity Employer

Keyword Search: Administrative assistant, assistant, data entry, client relationship, client relationship coordinator, client relationship representative, account associate, account liaison, client coordinator, client services, client services coordinator, client services representative, patient, medical, office clerk, office assistant, office admin, front desk clerk, Epic, Meditech, Healthquest, Star

Required profile

Experience

Industry :
Financial Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Data EntryCustomer Relationship ManagementHealth AssessmentMedDRAStar Schema

Other Skills

  • Customer Service
  • Microsoft Office
  • Problem Solving
  • Communication
  • Time Management
  • Teamwork
  • Organizational Skills
Are you interested?

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