Cloud Gaming Support Engineer

We are looking for a Cloud Gaming Support Engineer who is detail-oriented, proactive, and highly collaborative to join our team at Xsolla. The best candidate will be someone who thrives in a fast-paced, dynamic environment and is excited to ensure the quality and smooth operation of cloud gaming solutions while supporting partners and onboarding new games.

Strong technical troubleshooting skills, cloud server expertise, and problem-solving abilities are essential, along with experience in cloud gaming systems and related technologies. The ability to analyze complex technical challenges and communicate solutions effectively will be key to your success in this role.

If you’re passionate about delivering exceptional gaming experiences and love working at the cutting edge of cloud-based solutions in the gaming industry, we would love to hear from you!

At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.

Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.

Longevity Opportunity Vision Enjoy the game!

Don’t meet every requirement listed? Studies show that women and people of color are less likely to apply for jobs when they don’t meet every requirement. At Xsolla, we are committed to building a diverse and inclusive community, so if you think you could be amazing in this role, even without all the listed qualifications, please apply! You may be exactly who we didn’t even know we need.

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.

Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.

We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.

We will conduct a background check that may include the following:

Criminal history check

Employment verification

Education verification

Credit history check

The background check is relevant to this position because of the following role responsibilities:

Working with vulnerable populations

Handling sensitive financial information/managing budgets/accessing funds

Accessing confidential company data

Ensuring compliance with regulatory requirements

Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.