Take on the role of Technical Support Specialist and drive innovative solutions while promoting technological excellence. Apply today and become a key member of our dynamic team.
Responsibilities
Provide efficient, friendly, and timely support to customers on a variety of technical issues and inquiries.
Investigate, validate, and document product-related problems.
Manage customer expectations by providing regular updates on issue resolution progress.
Handle personal backlog of support requests and actively contribute to the unassigned case queue.
Collaborate with the team to enhance support processes and delivery strategies.
Prioritize and manage support for different tiers of service, including Standard, Premium, and Enterprise levels.
Minimum Qualifications
Extensive knowledge of 3DS Max and/or Maya.
Over 3 years of experience in a similar technical support role.
Proficient with Windows, Mac OS, and Linux operating systems.
5+ years of experience in the Media and Entertainment Industry.
Excellent communication skills with the ability to build relationships and take initiative.
Strong time management abilities and follow-through.
Motivated to learn new technologies and skills.
Exceptional troubleshooting and analytical capabilities.
Able to work independently, be proactive, and adapt to changing situations while delivering results.
Open to continuous learning and training to improve customer support.
A collaborative team player who thrives in a global team environment.
APPLY NOW!
NearSource Technologies values diversity and is committed to equal opportunity. All qualified applicants will be considered regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as protected veterans.
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