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Customer Support Engineer (m/f/x)

Remote: 
Full Remote
Work from: 
Austria, Germany

Offer summary

Qualifications:

Experience in technical support roles, Strong understanding of product lifecycle management, Passion for technology and sustainability, Ability to manage multiple projects simultaneously.

Key responsabilities:

  • Act as primary contact for L1 and L2 support tickets
  • Oversee customer onboarding and proof of concept phases

Makersite logo
Makersite Computer Software / SaaS Startup https://makersite.io/
51 - 200 Employees
About Makersite
We are a software and data technology company, as well as a pioneer in Product Intelligence. Our award-winning platform is the only cloud-based platform combining data aggregation and live applications for agile product life cycle management. We help manufacturing companies manage product data across their business and support decision-making through integrated views of a product’s financial and non-financial performance metrics. Makersite uses artificial intelligence and graph technology to build digital twins of manufactured products. This way, engineers and product teams can develop more compliant, safer, cost-effective, and environmentally friendly products faster, and get results up to 40x faster than traditional methods.
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Job description

Job Title: Customer Support Engineer (m/f/x) 

Location: EU 

(Remote/Hybrid/Onsite) 

 

Who You’ll Work For: 

 

At Makersite, we're pioneering the future of sustainable product development and digital collaboration. As a leading platform for product lifecycle management (PLM), we empower companies to make smarter, more sustainable decisions across their entire supply chain. Our cutting-edge software enables teams to design, prototype, and manufacture with transparency, efficiency, and responsibility—reducing environmental impact while optimizing performance. 

We're a fast-growing, innovative company that thrives on creativity, collaboration, and continuous learning. If you're passionate about technology, sustainability, and creating meaningful impact, we’d love to hear from you. Join us and be a part of shaping the future of manufacturing and product innovation. 

 

Who we're looking for: 

 

As part of our growing team, you will play a key role in shaping the future of sustainable product development. We’re looking for innovative, driven Customer Support Engineers who are passionate about technology and sustainability to join us in building tools that enable companies to make smarter, more responsible decisions. In this role, you’ll have the opportunity to collaborate with talented professionals, contribute to cutting-edge projects, and help drive the digital transformation of industries worldwide. If you're ready to make an impact and contribute to meaningful change, we want to hear from you! 

This role is a fixed, permanent position. All successful applicants will receive a permanent employment contract regardless of location.  

 

The role:  

  • Technical Support: Act as the primary point of contact for L1 and L2 support tickets, providing timely and effective solutions. 

  • Ticket Management: Triage and prioritize incoming support tickets, ensuring efficient resolution and escalation where necessary. 

  • Onboarding & Proof of Concept: Oversee support during customer onboarding and proof of concept phases, ensuring a smooth and successful experience. 

  • Project Understanding: Quickly grasp and manage various simultaneous projects, understanding implementation patterns and specific customer needs. 

  • Documentation & Inventory: Maintain a detailed inventory of customer implementation patterns and keep thorough records of support interactions. 

  • Product Knowledge: Stay informed about new product deliveries, feature developments, and terms of product updates to provide accurate and relevant support. 

  • Communication: Communicate effectively in both written and verbal forms, ensuring clear and concise information is provided to customers and internal teams

Required profile

Experience

Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportProject ManagementProduct KnowledgeClient OnboardingInternal Documentation

Other Skills

  • Communication
Are you interested?

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