Sales Order Operations Executive

The Sales Order Operations Executive plays an integral part in the order to cash lifecycle for our customers. They are responsible for the accurate and timely processing of customer orders through different order methods into the ERP system, as well as ensuring digital products are provisioned correctly on the relevant platform.

With the customer at the forefront of what we do, the Order Operations team work closely with Sales, Retention & Customer Services delivering an exceptional customer experience.

Sales Order Operations Executive, Job Responsibilities:

Primary responsibilities include but are not limited to:

• Validation and processing of sales orders received by the Sales teams into the ERP system
• Validation and processing of purchase orders received directly from customers into the ERP system
• E-Commerce order validation and processing into the ERP
• Create and maintain customer master data in the ERP
• Support the marketing team on event material requirements for shows & exhibitions
• Global provisioning of digital based products in the relevant platforms
• Regular review and updates of the SOP team work instructions
• Query management for orders and global provisioning for internal and external customers
• Issuing Digital deployment instructions to customers
• Monitoring order holds on a daily basis and working with internal teams for prompt resolution
• Provide support in any project-related work within the sales order processing team
• Identify key areas of improvement, in particular process improvements

Skills and experience required:

To be considered for the role of Sales Order Operations Executive, we are looking for someone who has worked in an order processing environments and has a great understanding of how a ERP system works and are able to work as part of a team as well as independently.  

You will also have or be:

• Educated to GCSE level or equivalent, with a pass in English and Mathematics
• Excellent attention to detail
• Ability to work in a fast-paced environment
• Great team player & also able to work independently
• Excellent verbal & written skills
• Numerate and accurate
• Proficient in Microsoft Office
• Previous experience working in an ERP system

As our Sales Order Operations Executive, we are looking for someone who aligns with Renaissance's mission to accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide, we are looking for someone who is/ has:

• Ability to communicate clearly at all levels and across functions
• Strong engagement with colleagues, individually and as a team
• Champions positive change within the business
• Effective management of time and priorities
• Motivated to make a positive difference in the lives of teachers and children worldwide

Additional information: 

Permanent role, hybrid working (3 days office based, 2 days remote) in our Swindon Site. (Unit 28 Bramble Road, Swindon SN2 8HB)

Overtime is not normally required, however during busy periods it may be offered

We offer a competitive salary up to £24,219.00.26 per annum, dependent on experience (£12.38 per hour), paid monthly, Plus lots of amazing benefits

Benefits:

• 25 Days per annum plus Bank Holidays (3 to be used for our Christmas shutdown)
• A day off for your birthday, to be used in the month of your birthday.
• Monday to Friday 37.5 hours per week– Generally 8.30am to 5:00pm (with an unpaid lunch daily), subject to the demands of the role.
• Access to a benefits and discount platform with access to 1000’s of discounts at retailers, leisure attractions and restaurants (provided by Reward Gateway)
• BUPA Healthcare, Life assurance, Permanent health insurance
• Pension scheme with enhanced employer contribution
• Season ticket loan and EAP