Senior Customer Success Manager

This is a fully remote role, allowing you to work from anywhere in the world. However, to facilitate contact with our US clients we strongly prefer candidates in US time zones. 

About Synthflow

At Synthflow we’re building the easiest way for businesses to create AI-powered phone agents. No coding, no fuss—just smarter automation. We’re passionate about delivering the future of voice technology with lightning-fast, scalable solutions. It’s an exciting time at Synthflow: we’re early, fast-growing, and laser-focused on impact. Join us to do the best work of your career while helping businesses thrive.

About the role

As a Senior Customer Success Manager at Synthflow, your primary responsibility will be ensuring the success of our enterprise customers as they go live with their AI phone agents. You will help with prompting, integrations, and directly with customers to make sure they have whatever they need to succeed. This is a hands on, customer facing role.

We aren’t a super traditional team, but we are an extremely effective one. We love unique backgrounds, hard workers, and intelligent people who take pride in everything they do.

Your responsibilities will include:

• Onboard enterprise customers, helping with initial prompting, integrations, and set-up.

• Help out with technical tickets

• Weekly check-in calls with project leaders, weekly workshops with engineers.

• Anything the customer needs, we make happen, your job is to take the actions needed to do just that

You will:

• Work closely with our customer success and sales teams to better understand our customers needs and how we can ensure their success.

• Build conversational pathways for and with our customers.

• Spend time on customer calls, providing support to sales.

Who you are:

• You have a minimum of 5+ years of work experience in customer success, sales engineering, or customer support.

• You have experience with AI/ML applications, and are comfortable with prompt engineering.

• You have experience leading teams/junior colleagues.

• You have a minimum of 1+ years in a customer facing engineering role, ideally in enterprise settings.

• You are obsessed with ensuring customers are successful.

• You pay attention to small details and enjoy collaborating cross-functionally on a small team.

Beyond the basics:

• Experience in building enterprise level for AI Services

• Experience with LLMs

• Experience at a fast growing startup is a must

• Experience with enterprise customers is a plus

• Deep understanding in processes encompassing Sales, CSM and Engineering

What we offer:

• Autonomy at speed: High-ownership roles in a fast-moving startup.

• Remote-first flexibility: Contribute from anywhere, on your schedule.

• Cutting-edge technology: Work on what interests you most.

• Career growth: Scale your impact as the company grows.

• Rewarding package: Competitive pay, equity options, and comprehensive benefits that reflect your skills and experience.