Company:Driven Brands
We invite you to join us at Driven Brands!
Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.
With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.
Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.
JOB DESCRIPTION:
The Field Operations Consultant provides world-class support to Franchisees and Center Managers and effective coaching to meet or exceed Sales, Car Count, and Customer Experience metrics. Be a subject matter experience on the Meineke Model to improve franchisee performance and profitability, while protecting Meineke’s brand image, service, and quality standards
Achieves position Goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory:
Center support through in-center visits and virtual coaching sessions.
Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement
Utilize observations and data driven insights to provide directional coaching to improve sales, production, quality, and customer experience improvements
Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability.
Document all activity in FranConnect, including but not limited to additional Meineke Operations tracking, Center Visit, and Virtual Coaching Forms within 48 hours of all franchisee contact occurrences.
Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensures franchisee satisfaction
Focus on strategic and tactical processes to improve the center’s customer experience through measurable systems.
Provides oversight to ensure franchisee compliance to brand obligations for quality, image and service and escalates as needed.
Complete annual certification, visits and action plans, to achieve system- wide benchmarks, determined annually
Attend Meineke Annual Convention and drive franchisee attendance to the event, participate in Meineke Operations & Training meetings and any other corporate organized events as needed.
Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Meineke Operating system through coaching methodology.
Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers.
Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies.
Communicate and implement new/current company initiatives.
Responsible for ensuring the timely, and accurate reporting for the territory
Understand and deliver the obligations within the franchise agreement.
7 years Automotive experience in sales, service, or operations
2 years of multiunit management experience a plus
Strong analytical, communication, and presentation skills
Ability to influence and implement positive change to drive the best result for the company
Knowledge and understanding of point of sales systems and other software solutions.
Understanding and ability to use Microsoft office suite, Smartsheet, and Google docs is preferred.
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Position Location:
North CarolinaCompensation Range:
$71,100.00 - $126,900.00Compensation Frequency:
AnnualBase pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
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