TDM Business Partner Manager - Relationship Lead, Consulting

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The TDM Business Partner (manager) owns/co-owns the relationship with 2-3 service lines in the Consulting Line of Business, responsible to identify learning needs and prioritize solutions that can scale. This includes working closely with key stakeholders in the business and subject matter experts in analyzing, designing, developing, implementing, and evaluating the business’ learning curriculum. Primary responsibilities include conducting needs assessments, designing learning curriculums, and working with subject matter experts to develop content - all of which include education, experiences, exposure and environment.

The manager will also work on special projects related to new initiatives as well as firm initiatives that support the firm, talent, and TDM strategies.

This position will work closely with the broader TDM team to ensure firm needs are addressed consistently; leverages instructional design and technological solutions appropriately. Coordination with various departments and other resources within the organization is required.

ESSENTIAL DUTIES:

Provides critical leverage in advising, developing, planning, executing and evaluating the practice and program curriculum to support strategy. Responsibilities include but are not limited to:

• Serves as a strategic partner to the business, leading conversations on strategy and needs identification. Brings the right team members into the conversation at the right time.

• Acts as the first point of contact for the business, understanding the full scope of need across all service lines and identifying opportunities for scaling work.

• Identifies learning needs and advises on solutions that align with strategy.

• Ensures communication to the business is timely, clear, and consistent. Asks questions and feels comfortable not having all of the answers but committed to figuring it out.

• Seeks ways to improve processes and become a more agile partner to the business.

Manages individual and group talent solutions aimed at closing gaps in performance and supporting talent and owner pipelines, including:

• Understands business needs and partners with TDM team to design solutions that maximize value to the learner and Consulting.

• Makes recommendations on individual development programs to close gaps.

• Collaborates with key stakeholders, Talent Business Advisors, other Talent team members to propose recommendations and deliver solutions.

Collaborates with TDM Leadership team, Talent Technology, Talent Operations, IT, and other functions to design talent lifecycle systems and digital solutions to enable agile and global delivery models. Regularly gathers input and feedback to improve existing systems.

Functions as a people leader to direct and/or indirect reports and holds team and colleagues accountable for delivering strong results through communicating performance expectations and providing feedback on performance, recognition, coaching, and development plans.

Remains current with best practices and trends within the organization and talent development disciplines through research, benchmarking and participation in relevant public accounting forums, and adopts new approaches as appropriate. Ensure alignment with firm objectives; measure effectiveness of initiatives; Reporting results to key RSM stakeholders

Other duties as assigned.

MINIMUM QUALIFICATIONS

Required Education/Certification:

• Bachelor's degree, required in related field of study, or equivalent work experience

Required Technical/Soft Skills

• Proficiency with Microsoft Office

• Consulting and advisory skills, able to diagnose a need through open-ended questions, active listening, and expertise in adult learning theory.

• Relationship builder, able to build trust, manage expectations and deliver measurable results

• Strong skills in these areas:

• Interpersonal and communication (verbal and written)

• Problem solving

• Analysis

• Organizational and time management

• Project management

• Attention to detail

• Ability to respond and be adaptable to changing priorities

• Facilitating and presenting

Preferred Technical/Soft Skills

• Advanced Microsoft Office skills

• Experience using project management tools including Smartsheet, Microsoft Project or related technology

EXPERIENCE

Required Experience:

• Minimum of 5 years’ relevant experience

• Extensive experience working cross-functionally in an enterprise

• Previous experience managing multiple projects of high to moderate risk

• Previous experience facilitating learning

• Practical knowledge of learning implementation and employee development

• Managing projects and stakeholders

• Client service and issue resolution

• Compiling and reviewing data to make business decisions

Preferred Experience

• Working knowledge of the professional services industry with CPE requirements

LEADERSHIP SKILLS

Required Leadership:

• Ability to work with individuals from multiple levels within the organization.

• Extensive experience working in a team-oriented, collaborative environment

• Demonstrated ability to handle multiple assignments with effective resolution of conflicting priorities

• Strong critical thinking and decision-making skills often times in real-time, high-pressure situations

• Agility and adaptability

• Ability to manage multiple projects, including the ability to supervise, direct and review the results of the project

• Ability to provide and receive feedback

• Excellent written and verbal communication skills

• Proven analytical, evaluative and problem-solving abilities

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.