Head of Business Analysis and Process Excellence

Who we are?

At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.

What’s the job?

We’re seeking a dynamic Head of Business Analysis and Process Excellence to lead process improvement initiatives, implement Lean practices, and drive the optimisation of business processes in line with our strategic goals. In this pivotal role, you’ll oversee the Business Analyst practice and the Business Requirements Lifecycle, fostering a culture of continuous improvement and innovation. If you’re a strategic leader with a proven track record in process excellence and team development, ready to make a significant impact on operational efficiency and organisational success, we want to hear from you!

Day-to-day accountabilities:

Includes but are not limited to the following: 

• Process Excellence and Lean Practices: Drive an optimised business processes that improve efficiency, reduce costs, and enhance overall performance. 

• Continuous Improvement: Develop and maintain ongoing enhancements to process excellence and business analysis practices that increase efficiency and effectiveness. 

• Business Analyst Practice Management: Lead and manage a high-performing BA team that delivers accurate and comprehensive business requirements, supporting successful project outcomes and providing traceability. 

• Performance Measurement: Establish metrics and KPIs to measure the success of process improvement and business analysis initiatives. 

• Risk Management: Identify and mitigate risks associated with process improvement and business analysis initiatives. 

• Leadership accountabilities: Responsible for ensuring achievement of results within the department, providing guidance, coaching and direction to staff on performance management and resource allocation.

​Who you are:  

You will have over 10 years of experience in business analysis, process improvement, and Lean practices, with a proven track record of leading business analysis and process excellence initiatives in large organisations. You will demonstrate expertise in developing and implementing process improvement frameworks, driving strategic planning, and managing high-performance teams. A strong understanding of the business requirements lifecycle, along with proficiency in Agile and Waterfall methodologies and business analysis best practices, will be essential for success in this role.

Key Skills and Experience: 

• Proficiency in Lean, Six Sigma, and BPM methodologies 

• Deep understanding of SDLC, IT infrastructure, and tools like JIRA and Confluence 

• Strong leadership, strategic thinking, and team development abilities 

• Excellent communication, analytical, and problem-solving skills 

Desirable Certifications: 

• CBAP, Lean Six Sigma Black Belt, PMP, and Certified Scrum Master (CSM)

​To read the full job description, please click here.

This is a permanent full-time position with hybrid flexibility to work from home and from a campus near you.

Why join us?

Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.  

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.  

We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.

What we offer:

We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:     

• Study free in a course/degree related to your position     

• B Corp certified university – values driven, and purpose led 

• Access to internal opportunities - Be supported to learn, grow and move across the organisation 

​Hiring process: 
We aim to provide you with the information you need at each stage of this process to help you present your best self. If you have any accessibility requirements, please contact your recruiter at Nikeey.silwal@torrens.edu.au for confidential support. We are committed to ensuring an equitable, barrier-free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process.

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant.

To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog.

We’d love to hear from you.

Applications close: Thursday 20th February 

Job reference: R26153

To ensure a fair and thorough review process, applications for this role will close on Thursday 20th February. You can expect to hear from our Talent Acquisition team after this date with any updates about your applications.