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Customer Service Representative - Referrals, Perth

Remote:

Full Remote

Contract:

Part time

Work from:

Australia

Offer summary

Qualifications:

Excellent communication skills, Ability to navigate technology, Empathetic and adaptable, None.

Key responsabilities:

Assist customers with banking inquiries
Provide care for customers facing challenges

Commonwealth Bank Financial Services XLarge https://www.commbank.com.au/

10001 Employees

See all jobs

Job description

We are currently recruiting Casual positions for our Customer Service Specialist role.

Do Work that Matters

As a Customer Service Representative within our contact centre, you’ll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:

Concierge and welcome calls
Missed payments and early-intervention collections
Simple customer service enquiries

See Yourself in our Team

We currently have Casual positions available, with hours spanning across 7 days a week, from Monday to Sunday, 5am to 6pm. This is a hybrid position giving you the flexibility to work from home and the office

We’re Interested in hearing from people who

Genuinely care about the experience of customers
Have excellent communication skills
Have the ability to navigate new technology and computer systems
Are naturally curious, resilient, empathetic and adaptable
Have aspirations to grow their career with us

Hours and training
To be considered for this role you must have the following availability:

Available to work from the Perth office, 300 Murray Street, Perth, once a fortnight
Outside of this, we’ll do our best to accommodate your work preferences & availability
Training will commence from the start date with all new starters undergoing mandatory training, 3 days per week, 5 hours per day for 5 weeks (dates and times to be confirmed)
Please note, we cannot provide any time off during the training period
Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you’ll have the opportunity to learn new skills, and progress in your career

If this sounds like the role for you then we would love to hear from you. Apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 30/12/2025