Senior User Experience Designer

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

Position Title: Senior User Experience Designer

Reports To: Director, Product Development

Department: Technology

Work Location: US (Remote)

Classification: Salary, Exempt

Position Overview

We are seeking an experienced and creative Senior UX Designer to join our development team. In this role, you will lead the design of intuitive, user-centered experiences for our software products, ensuring they meet the highest standards of usability and delight. You will collaborate closely with software product managers, engineers, and other stakeholders to translate business goals, user stories, and requirements into compelling and seamless user interfaces. You will lead design sessions, create prototypes and mockups, conduct user research, define design requirements and standards, conduct usability testing, and contribute to iterative solution development and delivery. The ideal candidate will have a strong background in interaction design, user research, and prototyping, with a proven ability to create innovative design solutions that drive user engagement and satisfaction. As a Senior UX Designer, you will also establish design practices and operate as an evangelist for user-centered design.

Key Responsibilities

• Drive the end-to-end UX design process, from research and ideation through to wireframing, prototyping, and final design, ensuring a seamless and intuitive user experience.

• Plan, execute, and analyze user research, including user interviews, surveys, and usability testing, to gather insights that inform design decisions and ensure solutions meet user needs.

• Work closely with product managers, developers, and other stakeholders to align design efforts with business goals, technical constraints, and user needs, ensuring that design solutions are feasible and impactful.

• Develop detailed wireframes, mockups, and interactive prototypes that clearly communicate design ideas and facilitate feedback from stakeholders and users.

• Champion user-centered design principles and best practices within the organization, advocating for the importance of design in creating successful software solutions.

• Maintain and evolve design guidelines in collaboration with other designers, ensuring that all solutions adhere to consistent branding and visual design standards.

• Work as part of an Agile team, contributing to sprint planning, reviews, and retrospectives, and ensuring that UX design is integrated smoothly into the development process, from discovery through to delivery.

• Present and communicate design concepts and rationale to stakeholders and executive leadership, effectively articulating the value of design decisions and how they contribute to product success.

• Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services and thereby increase efficiency, productivity, effectiveness, and customer satisfaction.

The minimum and maximum full-time annual salaries for this role is listed below. Please note that this salary information is solely for candidates hired to perform work within this location. Experience and education refers to LanguageLine Solutions’ current salary range for this position. US Remote pay range is $140,000.00 USD - $150,000.00 USD.

The actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Minimum Qualifications

• Bachelor’s degree in UX design, interaction design, or a related field (master’s preferred).

• 5+ years of hands-on experience as a UX designer at multiple organizations.

• Proven track record of leading design projects from concept to implementation.

• Strong portfolio showcasing user-centered design processes, wireframes, prototypes, and final designs across various software applications.

• Proficiency in UX design tools such as Figma, Sketch, Adobe XD, or similar.

• Familiarity with front-end technologies (HTML, CSS, JavaScript) to collaborate effectively with developers.

• Expertise in user research methodologies (e.g., user interviews, surveys, usability testing, personas).

• Strong ability to translate research insights into user journeys, wireframes, and prototypes.

• Strong analytical skills with the ability to back up design decisions with data and research.

• Ability to innovate within constraints, balancing user needs with business and technical limitations.

• Familiarity with WCAG standards and designing for accessibility across platforms.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)