Sr. Support Engineer, Oracle Database Field Support

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).

We actively seek a Sr. Support Engineer, Oracle Database Field Support. This is a remote position and based anywhere in Brazil.

Position Summary

The role of the Sr. Support Engineer, Oracle Database Field Support is to provide exceptional remote-based support for mission-critical Oracle Database software as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple client architectures, and implementations for our global clients’ Oracle environments. It requires technical experience, integration knowledge, infrastructure, and skills to diagnose serious issues; then develop, test, and deliver fixes for such issues in complex, integrated and highly configured environments.

Essential Duties & Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle Database (including Data Guard), RAC and Exadata technologies

• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience.

• Provide real time assistance when necessary to resolve customers issues.

• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours when requested.

• Collaborate with team members in a virtual team environment to extend field experience to different client situations.

• Support client customizations, advising on upgrades and implementations.

• Solve complex issues around DB, RAC and Exadata and tuning issues.

• Solve complex customer issues using your expert knowledge with Oracle Database, RAC and Exadata.

• Collaborate with team members in a virtual team environment to extend field experience to different client situations

Experience

• 10+ years relevant Oracle DBA experience, including RAC and Exadata

• Major versions of Oracle DB technology

• Hands-on operational expertise as an Oracle DBA, with technology including RAC, Dataguard, High Availability, Backup/Recovery and Exadata

• Oracle Databases, including implementation experience, upgrade, configuration and administration

• Performance tuning

• Oracle maintenance/patching mechanics

• Cross Platform migration experience

• Rac to Non-RAC. Single node to RAC database conversion exposure required.

• Should have implemented OEM 12c, 13c and be able to debug and setup and troubleshoot OEM 13c,Agents.

• Demonstrable history solving complex problems across multiple modules

Skills

• Expert level knowledge of the UNIX/Linux and Windows operating systems.

• Nice to have experience in Oracle Enterprise Manager and Golden Gate.

• Deep troubleshooting skills in Oracle databases: 10g to 19c.

• Must have deep performance tuning skills with practical exposure to oracle performance tuning tools like awr, addm, ash, sqlt, oradebug, sql trace, sql monitor, oem, sql plan management.

• Must have practical exposure to OS utilities like vmstat, top, iotop, sar, netstat, strace, iostat, tcpdump, wireshark.

• Must have strong SQL tuning skills.

• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients

• Excellent database performance tuning.

• Excellent interpersonal, presentation and communication skills – verbal & written

• Attention to detail and the ability to learn quickly

• Extreme focus on Client satisfaction

• Ability to work calmly and professionally in high pressure situations

• The ability to work remotely from a home-based office in a virtual environment

Desired Qualifications

• Administration, installation and/or debug of other Oracle DB Technologies, like Golden Gate and Enterprise Manager would be a bonus.

• Administration, installation and/or debug of other DB Technologies, like MS SQL Server, MySQL, PostgreSQL, MongoDB would be a bonus.

• A consulting background, while not mandatory, would be useful

• Fluency in an additional language (preferably Spanish), while not mandatory, would be useful.

Education

• Bachelor’s degree in relevant stream.

Language

• Fluent Portuguese and English. Spanish is a plus

Location

• Brazil, remote

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company

  • We dream big and innovate boldly. 

• Colleagues

  • We work with extraordinary people who create a culture of mutual respect and collaboration.

• Clients

  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

• Community

  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 350 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 

• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies.

• Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/. 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.