About Us:
Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.
We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.
JOB SUMMARY:
Job Overview:
The HIH/EHR Operations Coordinator is responsible for managing relationships with Health Information Handlers (HIH) vendors, Electronic Health Record (EHR) vendors and providers, monitoring project performance, ensuring the accuracy and timeliness of data, and addressing escalations. This role involves managing inventory, reporting, invoicing and payments. The HIH/EHR Operations Coordinator will work closely with both internal teams and external vendors/providers to ensure smooth operations, compliance with service level agreements (SLAs), and successful execution of client projects. The role requires strong communication skills to meet client goals and optimize vendor performance.
Primary Focus:
-Vendor management - email correspondence
-Tracking/reporting - proving updates to vendors
-Must be skilled in Microsoft Office - Excel (Power Bi a plus)
-Risk Adjustment experience is a plus
-Project management skills/experience strongly preferred
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.
Key Responsibilities:
Escalation Management:
- Act as the primary point of contact for escalations related to vendor performance or project delivery.
- Address and resolve issues quickly and efficiently to minimize impact on operations.
Report Analysis & Inventory Management:
- Run and analyze reports to monitor the performance and progress of projects.
- Monitor, control, and manage inventory levels to ensure that client and customer goals are met.
Vendor Liaison & Coordination:
- Act as the liaison between internal departments and external vendors, ensuring seamless delivery of operations.
- Coordinate vendor-to-vendor reassignment and ensure all parties are aligned with project expectations and timelines.
- Provide administrative and operational support for vendor relationships, ensuring all vendors adhere to their contractual obligations and SLAs.
- Monitor vendor performance, track project statuses, and ensure smooth integration of data from HIH and EHR suppliers into internal systems.
- Facilitate the movement of records from vendor portals to intake for processing
Provider Payments & Relationship Support:
- Manage and confirm the successful delivery of inventory and invoices between Virtix and providers requesting payment for record delivery
- Ensure timely payment and issue resolution for provider invoicing
Vendor & Provider Invoice Management:
- Review and reconcile vendor and provider invoices to ensure accuracy.
- Send approved invoices to the finance department for timely payment processing.
- Pay invoices by corporate card where applicable
Supplier Compliance & Monitoring:
- Ensure that suppliers deliver on their commitments, including meeting contractual SLAs, deadlines, and quality standards.
- Monitor and report on vendor performance metrics, providing feedback and recommendations to optimize service delivery.
Operational Team Support:
- Manage and provide support to operational teams when required, ensuring that they meet project goals and performance benchmarks.
- Escalate high-utilization, non-managed vendors when issues arise and assist in managing relationships with underperforming vendors.
Qualifications:
- Education: High School diploma required.
- Experience:
- Minimum of 2 years of professional experience, preferably within the healthcare or risk adjustment field.
- Experience working with vendors in a business environment, including overseeing contractual obligations and performance metrics are a plus.
- Technical Skills: Proficiency in project management tools, Excel, and reporting software. Knowledge of HCC coding, risk adjustment processes, and health information systems is a plus.
- Certifications: PMP (Project Management Professional) certification is preferred but not required.
Skills & Competencies:
- Project Management: Ability to manage multiple projects and vendors simultaneously, ensuring deadlines are met, and objectives are achieved.
- Vendor Relationship Management: Strong interpersonal and communication skills to build and maintain relationships with vendors, internal teams, and clients.
- Data Analysis & Reporting: Ability to run, interpret, and act upon complex reports to monitor project progress and resolve any discrepancies.
- Problem Solving & Escalation Management: Proficiency in identifying issues and implementing solutions to ensure smooth project operations.
- Attention to Detail: Strong attention to detail, particularly in managing site tables, file deliveries, status reconciliations, and invoice reviews.
- Team Collaboration: Ability to work cross-functionally with different teams and departments to ensure the seamless delivery of services.
PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
