Your Moneris Career - The Opportunity
The Technology Operations Centre Analyst will provide initial 24x7 proactive and reactive response to generated alerts and events across the Technology enterprise. You will manage the initial assessment, event correlation and execution of run book/escalation activities.
Location: You will be based in our Toronto office and will work in a remote model.
Reporting Relationship: You will report to Manager, Technology Operations
Your Moneris Career - What you'll do
Monitor alerts, events, and dashboards to provide initial assessment for any supported issues occurring in a 24x7 setting.
Work fixed night shifts: Monday, Thursday, Friday, Saturday, and Sunday, from 11pm – 7am - Tuesday and Wednesday are off
Initiate and maintain all internal communication, regarding any issues, from creation to completion.
Capture all details of an issue and maintain a clear record of events within ServiceNow.
Execute runbooks for fast resolution of documented issues.
Use tools such as Dynatrace, CheckMK, PRTG, SolarWinds to complement monitoring and alerting.
Technical knowledge, and hands-on experience with Networking, Systems, and Operating systems such as Linux.
Receive calls regarding issues and outages from vendors and processing the respective processes.
Your Moneris Career - What you bring
Post-secondary education in Information Technology, System Administration, Information Systems Management or similar disciplines and equivalent work experience.
Minimum 5 years of supporting technology services in a technology operation, service desk, or network operations role.
Ability to work alone or in a team and make on the spot decisions.
Understanding of ITIL and its core fundamentals is considered an asset.
Technical knowledge such as Networking, understanding various Systems such as SQL Databases, CommVault, and Linux is considered an asset.
Working knowledge with tools such as Dynatrace, ServiceNow, CheckMK, and PRTG is considered an asset.
Bilingual: Spoken and written French and English, is considered an asset
Understanding of payment systems and the merchant acquiring business is considered an asset
Your Moneris Career - What you get
Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)
RRSP matching & defined contribution pension plan
Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program
Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture
A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter
Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days)
Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers
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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.
We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.
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