Enterprise Enablement and Onboarding Manager

Description

Enterprise Enablement and Onboarding Manager

Are you passionate about empowering organizations to succeed and delivering seamless onboarding experiences? Join our team as an Enterprise Enablement and Onboarding Manager, where you'll play a pivotal role in driving value for our enterprise customers through onboarding, training, and enablement initiatives.

About the Role

As an Enterprise Enablement and Onboarding Manager, you’ll partner with enterprise customers to ensure a smooth onboarding process, empowering them to achieve success with our platform from the start. You will lead enablement programs that enhance customer engagement, educate users, and maximize adoption.

This role combines strategic project management, process improvement, and exceptional customer relationship skills to ensure clients achieve measurable outcomes and see value in our solutions.

This is an exciting opportunity to work cross-functionally with Customer Success, Product, Account Management, and Solutions teams, contributing to long-term client satisfaction and retention.

What You'll Do

Onboarding Management

• Develop and execute comprehensive onboarding plans tailored to enterprise customers, aligning with Customer Success on their goals, timelines, and unique needs.
• Lead kick-off meetings, guiding stakeholders through implementation milestones and providing a clear roadmap for success.
• Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live success.

Customer Enablement

• Create, refine, and deliver customer enablement materials, including training programs, knowledge base articles, onboarding toolkits, and guides.
• Host workshops, webinars, and tailored training sessions to drive adoption and expand customer expertise.
• Identify gaps in customer knowledge and develop strategies to address them through scalable resources and initiatives.

Collaboration & Feedback

• Partner closely with Customer Success Managers to ensure a seamless handoff post-onboarding, providing context and insights to maintain customer momentum.
• Collaborate with Product and Solutions teams to capture and prioritize customer feedback, contributing to product enhancements and innovation.
• Build relationships with stakeholders at all levels to foster trust and position the company as a strategic partner.

Data-Driven Insights

• Track and analyze onboarding metrics to identify opportunities for process improvement and optimize the customer experience.
• Leverage data to proactively address potential challenges, reduce time-to-value, and ensure customer satisfaction during the onboarding process.

Scalable Processes

• Build and continuously improve onboarding workflows, templates, and playbooks to support efficiency and scale as the customer base grows.
• Experiment with automation and other tools to enhance onboarding outcomes while maintaining a personalized touch.

Requirements

What You Bring

Experience

• 3+ years in onboarding, enablement, or customer success roles, ideally in a SaaS or enterprise software environment.
• Proven track record of successfully managing large-scale enterprise onboarding projects, driving adoption, and delivering measurable results.

Skills

• Exceptional project management skills with the ability to manage multiple initiatives, timelines, and stakeholders.
• Strong communication, presentation, and interpersonal skills, with experience training groups and facilitating conversations with senior executives.
• Analytical mindset with the ability to leverage data to drive decisions and inform strategies.

Mindset

• Customer-first attitude with a passion for delivering value and empowering organizations.
• Proactive, detail-oriented, and adaptable, with the ability to thrive in a fast-paced, collaborative environment.
• A growth mindset, continuously seeking opportunities to improve processes, learn, and innovate.

Tools

• Familiarity with CRM and CS platforms (e.g., Salesforce, Planhat) and enablement tools (e.g., LMS, WalkMe, or similar).
• Strong proficiency in productivity and collaboration tools (e.g., Google Workspace, Asana, Slack).

Why Join Us?

• Mission-Driven: Join a team passionate about helping organizations achieve their goals and create meaningful change.
• Impact: Play a critical role in shaping the customer journey, ensuring success from the very start.
• Growth: Thrive in an environment that encourages learning, innovation, and personal development.
• Culture: Be part of a collaborative, inclusive, and dynamic team.