IT Support Technician

Overview: 

The IT Support Technician is a remote position responsible for providing technical support and assistance to employees or clients experiencing hardware, software, or network issues. The role involves troubleshooting problems, resolving technical difficulties, and offering guidance on IT-related inquiries through phone, email, or remote desktop tools. Key responsibilities include diagnosing and resolving issues, maintaining and updating system documentation, and escalating complex problems to higher-level technical teams when needed. Strong communication skills, technical knowledge, and the ability to work independently in a remote environment are essential. Given the company’s many locations, there may be occasional travel required.  

Responsibilities:

User Support:

• Assisting end-users with technical issues related to hardware, software, and network connectivity.
• Diagnosing and resolving technical problems through remote support tools, phone, or in-person assistance.
• Logging, tracking, and prioritizing support requests in a ticketing system to ensure timely resolution.
•  Maintaining accurate records of issues and solutions, updating user manuals, and creating knowledge base articles.
• Assisting with connectivity issues, including Wi-Fi and network configurations.
• Gathering user feedback to identify areas for improvement in IT services. 
• Providing guidance and training to users on software and hardware usage.

Hardware Maintenance / Installation: 

• Configuring and setting up new hardware (computers, printers, peripherals) and ensuring they are operational.
• Installing and updating software applications and operating systems on user devices.
• Keeping track of IT assets, including hardware and software licenses.
• Working with other IT staff, various departments, and third parties to implement solutions and improve overall service delivery.
• Coordinate component recycling

Qualifications:

Required:

• Bachelor’s degree in computer science, information technology or related field
• Proficiency in in Windows and macOS
• Understanding of network concepts including TCP/IP and DHCP
• Minimum of 3 years in an IT support role 
• Excellent communication and strong interpersonal skills
• Ability to learn processes and quickly adapt to changes in a growing company

Preferred:

• Understanding of ticketing systems (ConnectWise, JIRA)
• Experience with technology in a sports setting 

Total Compensation: Includes health, life and disability benefits, PTO, 401k Match, ability to work a flexible primarily remote schedule, and work in a fun sports environment.

Special Physical Requirements of the Job/Working Conditions: You may be required to lift up to 30 lbs., may be exposed to dust/dirt at the complex, and may be exposed to extreme hot temperatures

Timing: We are looking to fill this position as soon as we find the right candidate!

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