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Senior Product Manager

extra holidays

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United Kingdom, Sweden, Ireland, Europe

Offer summary

Qualifications:

3+ years of experience as a product manager, Experience in a SaaS startup or scaleup, Strong customer empathy and prioritization skills, Technical fluency and design sense.

Key responsabilities:

Understand customer problems through research
Shape product strategy for self-service offerings

Mavenoid Computer Software / SaaS Scaleup https://www.mavenoid.com

51 - 200 Employees

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Job description

The role

We’re hiring a Senior Product Manager to help us shape the future of our AI Support Platform specifically designed for products and devices at Mavenoid. In this role, you’ll work with our experienced team to launch impactful features, gather and act on user feedback, and ensure the product delivers value to customers while meeting business goals.

You’ll collaborate across teams, from engineers and designers to sales and customer success, to turn ideas into solutions. If you’ve shipped and managed live products, enjoy working in a fast-paced SaaS startup environment, and are passionate about solving real problems with cutting-edge tech, this role could be for you.

In your first month, you will

Complete onboarding, learn our tools and processes, and start building relationships with your team

Learn the product in and out, ask a lot of questions and create your first “friction log“

Study trends and form an initial view of the industry and “ideal customer" profile" we’re serving

Begin reaching out to our customers to gather insights and schedule feedback sessions

In your first three months, you will

Lead your first product initiative, working closely with designers and engineers to deliver improvements

Define and implement a plan to measure user and customer satisfaction across key touchpoints

Join multiple customer meetings to understand their needs and challenges, with relation to what you’re building

Gain a solid understanding of relevant AI concepts to enable deep discussions with engineers and tech stakeholders

Form the hypotheses and kick-off the discovery for 1 or 2 future product initiatives

In your first six months, you will

Become the go-to expert for all product questions related to the digital assistant and flow builder

Lead the launch of a key initiative, such as Generative + Guided Mode and/or Multimodal Support, ensuring its adoption and delivering measurable impact for customers

Enhance the admin experience for managing self-service assistants; reduce time to go live and simplify maintenance

Identify and prioritise opportunities to strengthen our future digital and multimodal self-service offering

Responsibilities

Understand customer problems through research and regular direct interactions. Keep an eye on competitors to identify areas for differentiation or improvement. Monitor relevant industry trends

Shape product strategy for our digital and multimodal self-service offering

Lead cross-functional teams to deliver high-quality solutions efficiently. Provide strategic context and tactical support throughout the product delivery process

Use metrics, feedback, and small datasets to make informed decisions and validate product hypotheses

Collaborate with PMM, sales and customer success on go-to-market plan to ensure product adoption. Help communicate product value, assist in demos, support customer onboarding and rollouts

Handle ad hoc questions and challenges, from clarifying designs to helping cusomer success teams with updates in prep for customer calls

Qualifications

3+ years of experience as a product manager, ideally in a SaaS startup or scaleup. You’ve shipped and managed live products with thousands of users

Strong “customer empathy” muscle: you’ve spent time engaging directly with customers and users, understanding their needs, and turning those insights into actionable solutions

Prioritisation skills: able to balance tactical improvements with strategic opportunities

Experience collaborating with cross-functional teams - designers, engineers, customer success, sales, legal, and data protection - to deliver high-quality, relevant products

Comfortable using data and qualitative feedback to make decisions, without falling into analysis paralysis

Technical fluency: confident discussing technical concepts with engineers, understanding constraints and trade-offs, and navigating technical discussions effectively

Design sense: you have an eye for delightful design, with a deep understanding of design patterns

Strong writing skills: you communicate clearly and concisely - with or without ChatGPT;) - in remote and async work environments.

It’s a plus if you have:

Understanding of AI/ML concepts and their applications and practical experience building AI products

Previous experience working in a B2B SaaS environment, particularly with larger enterprise customers