Inbound Sales Representative C-530

SMASH, Who we are?

We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States. 

• We believe in long-lasting relationships with our talent. We invest time in getting to know them and understanding what they seek as their next professional step. 
• We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent fast.
• We purposefully move away from the “contractor” or “outsourcing” type of relationship. Our clients don’t want contractors or “just a service.” Neither does our talent.

 Our Benefits

• Work from Home
• English Academy for Employees and Relatives
• Business Skills Coach – Certifications
• Discounts with Tech Universities
• Events and Additional Perks

Job Summary-
Are you passionate about helping people and enjoying connecting with others? If you thrive in a dynamic work environment, are motivated to deliver world-class customer service, and want to grow your career, this is the place for you!
We are looking for full-time Inbound Sales Representatives to join our team. This role does not involve cold calling; you'll assist customers who contact us with storage needs. Your job is to reserve the best storage unit that fits your needs and provide exceptional customer service.

Education and Experience

• High school diploma
• High proficiency in English 
• Prior experience in Customer Service and Sales

 Primary Responsibilities

• Respond to inbound calls from customers with professionalism and empathy.
• Assist customers in selecting storage solutions that best meet their needs.
• Provide accurate information about the storage units, pricing, and promotions.
• Maintain high levels of customer satisfaction through exceptional service
• Sales experience: Must have excellent communication and negotiation skills, with a proven ability to meet sales targets and build lasting client relationships.

 Job Specifications

• Strong interpersonal skills and the ability to connect with customers over the phone.
• High proficiency in English, both written and spoken, is required.
• Proficiency in Microsoft Windows applications or similar tools.
• Ability to pass any applicable pre-employment checks (e.g., background screening).
• Availability to work weekends as required.

Working Conditions/Physical Demands

• This is a WFH position; the candidate will need an appropriate setup to work from home (Internet-- work-appropriate environment related to noise and focus).
• Work is for 5 days a week, which could include weekends.