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Customer Experience Specialist

extra holidays
Remote: 
Full Remote
Work from: 
India

Offer summary

Qualifications:

Strong communication skills, Critical thinking abilities, Proven time management skills, Experience in customer service.

Key responsabilities:

  • Communicate with customers via phone and email
  • Resolve customer issues and provide solutions

Spreetail logo
Spreetail Retail (Super / Hypermarket) Large https://www.spreetail.com/
1001 - 5000 Employees
About Spreetail
At Spreetail, we strive to be your full-service ecommerce accelerator. Our mission is to propel brands to increase their ecommerce market share across the globe while improving their operational costs.Buy. Sell. Ship. Grow.1. Our team of experts purchase products from top brands.2. We list that product on major marketplaces like Amazon, Walmart, Target, and eBay, and implement effective marketing and advertising strategies to drive sales.3. With our home-grown software and 7 fulfillment centers with next-day shipping coverage to 80% of the US population, we provide unparalleled value to our partners and delight millions of customers with fast and reliable order fulfillment.4. We accelerate your ecommerce growth with strategic, data-based decisions custom to your unique performance and trends across the web.
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Job description

We’re looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis.

How you will achieve success:
  • Communicate directly with our customers via phone and email. 
  • Think critically to resolve customer issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Drive innovative and creative solutions to protect revenue. 
  • Support our customers, our vendors, and our marketplace partners and provide them with a wonderful experience.
  • Play a critical role in driving many processes that impact departments across Spreetail by advocating for customer initiatives.

    • What experiences will help you in this role:
  • Critical thinking without losing sight of the details.
  • Accepting open feedback and accountability.
  • Ability to multitask and prioritize effectively.
  • Accuracy in typing.
  • Proven track record of effective time management skills. 

    • Required profile

    Experience

    Industry :
    Retail (Super / Hypermarket)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Customer Communications Management

    Other Skills

    • Time Management
    • Critical Thinking
    • Problem Solving
    • Accountability
    • Typing
    • Detail Oriented
    • Multitasking
    Are you interested?

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