. Part-Time BPO Jobs for 12th Pass Candidates

For More Details Contact to HR Mob : +91- 8376075395

Part-Time BPO Jobs for 12th Pass Candidates: Job Description

In recent years, the demand for part-time jobs in the BPO (Business Process Outsourcing) industry has risen significantly, offering exciting opportunities for candidates who have completed their 12th grade education. These positions provide flexibility, a steady income, and the chance to work with leading global companies. A part-time BPO job is an excellent option for those looking to balance work with further studies or other commitments. Below is a detailed job description for 12th pass candidates seeking part-time positions in the BPO sector.

Job Title: Part-Time BPO Executive

Location: Various Locations (Remote or Office-Based)

Job Type: Part-Time (Flexible Hours)

Salary: Competitive (varies depending on the role and experience)

Key Responsibilities:

1. Customer Support:
   A significant part of BPO roles involves customer service. As a part-time BPO executive, you will be responsible for handling customer queries, providing information about products or services, addressing complaints, and offering solutions. These calls or chats can be inbound (customer calls to the company) or outbound (calling customers for surveys, marketing campaigns, etc.).
2. Data Entry:
   Another common task in part-time BPO positions is data entry. Employees are required to input data into computer systems accurately and in a timely manner. This could involve updating customer records, processing orders, or logging inquiries for future reference.
3. Telemarketing and Sales Support:
   Some part-time BPO jobs focus on telemarketing or sales support. This may involve calling prospective customers, explaining products or services, offering promotional deals, and sometimes closing sales over the phone.
4. Technical Support:
   For those with a basic understanding of technology, technical support roles are another option in the BPO sector. This could involve helping customers troubleshoot issues with software, hardware, or online services.
5. Administrative Tasks:
   Part-time BPO workers may also be required to assist with administrative duties, such as scheduling appointments, managing client databases, or sending out emails and communications to clients or customers.
6. Follow-up with Clients:
   As part of the role, employees may need to follow up with clients or customers who have made inquiries or requests. The goal is to ensure that clients are satisfied with the service provided and to build strong relationships.

Required Skills:

• Communication Skills: Strong verbal and written communication skills are essential, as the role involves interacting with customers regularly.
• Customer-Centric Attitude: A friendly, helpful attitude toward solving customer problems and providing exceptional service is crucial.
• Basic Computer Knowledge: Proficiency in using computers, including typing and using common software programs like MS Office or CRM tools.
• Multitasking Ability: The ability to juggle multiple tasks at once, such as handling customer queries while updating records.
• Time Management: As this is a part-time role, effective time management is key to completing tasks within the specified hours.
• Problem-Solving Skills: Being able to find solutions to customer issues quickly and efficiently is vital for success.

Qualifications and Experience:

• Education: A minimum of 12th-grade qualification is required. While previous experience in a BPO or customer service environment is a plus, it is not mandatory as on-the-job training is typically provided.
• Language Proficiency: Fluency in English or other local languages depending on the job requirements (especially in roles involving telecommunication).
• Experience: No prior experience is required for entry-level positions. However, experience in customer service or sales is advantageous.

Benefits of Part-Time BPO Jobs:

• Flexibility: Part-time roles offer flexible working hours, allowing you to work around your other commitments like studies or personal time.
• Work from Home Options: Many BPO jobs offer the option to work remotely, making it easier for individuals in different locations to participate.
• Skill Development: BPO jobs provide valuable skills in customer interaction, communication, problem-solving, and data handling that are highly transferable across different industries.
• Income Opportunity: These roles offer a steady income, making them an ideal choice for students or individuals looking for supplementary income.

For More Details Contact to HR Mob : +91- 8376075395