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Business Analyst, Operations

extra holidays - fully flexible
Remote: 
Full Remote
Work from: 

Offer summary

Qualifications:

5+ years of experience in analytics or data roles., Expertise in SQL and business intelligence tools., Proven ability to translate data into insights., Curiosity and eagerness to learn new tools..

Key responsabilities:

  • Deliver operational insights for tour production.
  • Design dashboards and business intelligence tools.

EF Education First logo
EF Education First Edtech: Education + Technology XLarge http://www.ef.com/
10001 Employees
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Job description

Description
Position at EF World Journeys

At EF World Journeys, we believe that the best way to learn about the world is to experience it, and we strive to help as many people as possible share that experience.  EF Go Ahead Tours, EF Ultimate Break and EF Adventures are divisions of EF World Journeys and we make world travel easy. We want to empower travelers of all ages to get out there and experience something new on our guided tours.  If you share this passion for opening the world, come work with us! 
About the Role: 
As a Business Analyst, you’ll collaborate with our Operations team to harness data, uncover insights, and enhance decision-making across our global operations.  From supplier performance to customer experience optimization, your work will directly impact how we deliver exceptional travel journeys. 
Based in Zurich, you’ll engage with colleagues across Analytics, Engineering, Finance, and Operations teams in the U.S. and other global EF locations.   
  
What You’ll Do: 
Deliver Operational Insights 
  • Partner with Operations leaders to understand and improve how decisions about tour production and supplier procurement affect the traveler experience and business results. 
  • Develop data-driven business cases and tools to support operational improvements. 
  • Build automated decision-support tools for supplier discussions and tour production. 
Build Business Intelligence Solutions 
  • Design and own intuitive dashboards and business intelligence tools to support data-driven decision-making by Operations users. 
  • Collaborate with Engineering teams to maintain clean, high-performing data sources for reporting and KPIs. 
Be a Business Partner 
  • Cultivate strong, collaborative relationships across analytics, engineering, and operations teams. 
  • Communicate proactively in a global, matrixed organization, ensuring cross-functional teams align to understand and solve World Journeys operational challenges.   
What You Bring: 
  • 5+ years of experience in analytics or data roles, with a track record of working closely with business stakeholders. 
  • Expertise in SQL and business intelligence tools such as Tableau or Power BI. 
  • Proven ability to translate raw data into actionable insights and communicate them effectively to technical or non-technical audiences. 
  • Curiosity and eagerness to learn new tools, solve unfamiliar problems, and explore diverse business contexts. 
  • Reputation as a collaborative teammate with integrity, transparency, and trustworthiness. 
  • A results-oriented mindset and a commitment to continuous growth. 
  
Why you will love working at EF 
People at EF make things happen.  We encourage you to take full ownership of your work, regardless of your level or experience.  EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA.   
EF offers a wide range of benefits ready for our team members to enjoy during weekends, after work and with friends & family, including:   
  • Discounted passes to local destinations and tourist hot-spots such as Mount Rigi or Kunsthaus Zurich. 
  • Full reimbursement of the SBB ‘halb-tax’ travel card, allowing significantly discounted train travel covering country-wide public transportation. 
  • Free membership for our newly built gym or get involved with our variety of sports teams. 
  • Seasonal and monthly office events including holiday parties, ski trips and pay-day happy hours. 
  • Discounts on a wide range of local restaurants, shops, hotel stays and EF products. 
  • 15% off in-house childcare service (more info available). 
  • Hybrid work: 3 days office / 2 days’ work from home (subject to qualifying period) 
Whilst working in our newly built state-of-the-art office in the heart of Zurich, you will constantly be able to enjoy all of the above deals and many more that EF have to offer. 
  
EF World Journeys is a subsidiary of EF Education First   
 
 
About EF Education First
Some companies are in the Business of Technology.
Others are in the Business of Finance…Sports…Or Soft Drinks.
At EF, we’re in a different kind of business.
One that’s a little less tangible, and a lot more important.
We’re in the Business of Understanding.

For over 60 years we’ve been the leader in international educational programs and culturally rich travel experiences with the power to change how people think, feel and act.   The programs we deliver open the world to students and travelers in ways that challenge biases, overcome barriers, and pave the way for a more understanding world.  You’ll find us working across more than 50 countries, with offices in some of the world’s greatest cities - each one filled with smart, driven people who push each other to be better every day.  And yes, we have technology, we have finance, we even have sports with our own professional cycling team.  But it’s what we do with it – building greater understanding, breaking down barriers, and creating a better world…that makes all the difference. 

Required profile

Experience

Industry :
Edtech: Education + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Collaboration
  • Communication
  • Results Focused
  • Personal Integrity
  • Curiosity

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