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Technical Account Manager

Remote:

Full Remote

Work from:

Poland

Offer summary

Qualifications:

Experience in technical support roles, Knowledge of HTTP, APIs, and payment systems, Proficiency with Postman or similar tools, Upper Intermediate English and Native-level Russian.

Key responsabilities:

Diagnose and resolve technical issues for clients
Lead API integration processes and support onboarding
Help merchants customize solutions to their needs
Coordinate feature analysis with internal teams

N1 Partners Group SME https://n1.partners/

51 - 200 Employees

See all jobs

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced and accomplished professional to manage integrations with our clients and handle second line support issues.

About Product:

Finteqhub

А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform
Learn more

Key responsibilities:

L2 Support: Diagnose, investigate, and resolve technical issues and requests for B2B merchants.
Client Integrations: Lead API integration processes, present product capabilities, and provide full-cycle support during onboarding.
Product Setup: Help merchants setup and adjust our solutions to their specific needs.
Feature Analysis: Gather client requirements, contribute to feature scoping, and coordinate with product, engineering, and analytics teams.
Issues Coordination: Manage task lifecycles within team scope, prioritize objectives, and ensure timely, high-quality deliveries.

Requirements:

Presentation skills - confident leading calls, demonstrations, and presentations.
Solid grasp of HTTP, APIs, REST, SOAP, JSON, etc.
Proficient with Postman (or similar) and browser devtools.
English Proficiency – Upper Intermediate or higher.
Russian Proficiency – Native-level.
Hands-on experience with payment systems/providers.
Prior experience in technical support or a similar role.
Programming experience with any language.
General understanding of payments ecosystem, merchant needs, gateways, acquirers and card schemes.
Familiarity with ELK stack or similar logging/monitoring tools.
Ability to work effectively across departments.
Proactive mindset with a commitment to delivering results.

What we offer:

Full-time remote work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.