Field Operation Specialist

The Field Operations Specialist (FOS) is responsible for the service experience of “Chairs” (paid contractors who lead Member Groups). The FOS is the “go-to” representative for our 100+ “Chairs” as they assist in the logistics, delivery, and execution of 1,000+ Member Meetings around the globe each year. The FOS will interface with Chairs daily and ultimately deliver a gold standard of service at all interactions to reflect the company's commitment to excellence.

We are searching for an energetic and enthusiastic professional, who is passionate about client services, to join our growing Field Operations team. In this role, you will have the opportunity to work with a diverse group of Chairs who are movers and shakers in their field. An ideal candidate loves a fast-paced work environment that is rooted in building relationships.

A successful Field Operations Specialist is highly organized, pays attention to fine details, demonstrates excellent time management skills and is passionate about customer service and self improvement. Ideal candidates should be great brand ambassadors who are willing to take initiative and go the extra mile to ensure customer satisfaction

Requirements

• Client Relationship Skills: Builds strong, trust-based relationships with Chairs by demonstrating respect and adaptability in interactions. Effectively engages with diverse individuals, adjusting communication style as needed. Shows a genuine commitment to creating the best possible experience for both Chairs and Members.

• Communication: Effectively communicates in various settings, including one-on-one, small groups, team meetings, and formal presentations. Writes clearly and succinctly across different formats and styles, tailoring messages to the audience and context.

• Collaboration: Actively contributes to team efforts by sharing relevant information and supporting colleagues. Demonstrates a helpful attitude, fostering an environment of teamwork and open communication.

• Organization and Planning: Effectively manages multiple priorities and competing demands, ensuring timely delivery. Demonstrates strong initiative and the ability to prioritize tasks, focusing efforts on the most critical objectives.

• Problem Solving: Demonstrates quick, creative thinking to generate alternative solutions to problems. Applies logical reasoning and maintains a positive attitude, while professionally defusing potential conflicts.

• Innovation: Leverages business acumen and sound judgment to deliver comprehensive, efficient solutions. Maintains flexibility by treating each situation uniquely while aligning with the company’s overall goals.

TECHNOLOGY:

• Proficiency in Microsoft Office suite

• Proficiency in Adobe Acrobat

• Experience working with Salesforce CRM preferred

DESIRED EDUCATION & EXPERIENCE:

• Bachelor’s degree preferred

• Experience interacting with ultra-high net worth clientele

• 5+ years of experience in events/consulting/project management/customer service

PHYSICAL DEMANDS:

Occasional travel may be required. The physical demands described here are presentative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.