The Program Manager is responsible for leading cross-functional, multi-project team resources to ensure digital strategy, creative, and interactive web development solutions are delivered on-time and on-budget according to defined scope, timeline and cost parameters. The Program Manager plans, schedules and controls all project activities toward these objectives, applying technical, theoretical and managerial skills to satisfy project requirements, while building positive professional relationships with our clients and team members. This is a 20 hours per week contract role from approximately 2/3/25 - 8/29/25.
What you’ll do
- Develop and maintain delivery approaches, and effectively execute and deliver throughout the life of assigned project(s) according to established processes and procedures, utilizing the correct tools, and ensuring success is defined and expectations are met and set
- Establish clear project parameters supporting the success of all internal and client team members
- Understand and communicate client business needs to the internal team, creating an environment of transparency for all client and Hero team members
- Creatively and flexibly cooperate with client and team members to solve problems, resolve scope and budget issues, and ensure we deliver great work
- Participate in business development by presenting at pitches and developing project approaches and estimates
- Negotiate, define, communicate and manage the scope of the project, and ensure all project team members are on task, driving them to successful delivery and removing obstacles along the way
- Work closely with project team members to propose solutions for clients’ anticipated needs, promoting high standards of professional integrity, and managing client and internal team performance and dynamics as appropriate
- Create and maintain a project schedule, which defines activities, sequence, dependencies, work effort, duration and associated resource requirements
- Acquire appropriate resources to meet project needs
- Manage 1-2 Project Managers
- Forecast, track and manage project budgets, POs and invoices
- Define, implement and monitor quality standards on all project deliverables
- Contribute to continual process innovation, supporting effective delivery of solutions
- Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables, and achieving clarity and consistency in all communication
- Identify, analyze, prioritize, communicate and mitigate project risks
Who you are
- You hold a bachelor’s degree in business or technical field
- You have digital project management experience with end-to-end website design & build projects and agile PM principles
- Experience overseeing a portfolio of projects in the $4M-$5M projects, with success in managing project budgets to margin
- Experience writing Statements of Work and Change Orders
- Ability to manage all phases and workstreams of a full site redesign programs with website strategy, design and development phases, specifically involvement in large scale site design, build, and maintenance/enhancements projects
- You have experience with Content Management Systems (ideally Sitecore and/or AEM)
- Demonstrated experience managing multiple simultaneous projects involving cross-functional project teams within budgetary, resourcing and schedule constraints
- Execution oriented, with demonstrated experience managing external and internal clients and the ability to manage senior-level clients directly
- Mastery of Project Management principles, methods and techniques
- Ability to handle multiple planned and unplanned projects, roles and responsibilities
- You are a meticulous communicator, both verbal and written.
- Strong teamwork and interpersonal skills
- Persistent attention to detail, while maintaining overall subject matter expertise in the projects
- Knowledge of software/Internet development lifecycle
- Intermediate to advanced skills in Microsoft Project (or similar) and Microsoft Office (especially Excel)
- Scrum Master certification and/or experience in JIRA a plus
- Available from 2/3/25-8/29/25
All qualified applicants will receive consideration for employment without regard to race, color, age, marital status, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, medical condition, physical or mental disability, genetic information or military and veteran status
We are Hero
At Hero Digital, we believe the future belongs to the businesses that harness technology to serve human needs. Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience.
We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey.
Our expert teams partner with business leaders to help them unlock value by identifying the best customers, capturing new market opportunities, and developing new products and services to deliver cost savings and drive profitable growth.
We’re expanding our talented team of customer experience experts. Our unwavering commitment to our partners' success is one source of our heroic reputation. Our team is the other.
Core Values:
- Perspective- We solve our clients’ hardest problems with the diverse thinking from everyone in our entire organization of experienced professionals.
- Authenticity- We bring our complete and wholehearted selves forward each day to take on every project with deep respect for our clients and each other.
- Curiosity- We love to solve hard problems by looking in unexpected places, always asking “What if…?” Because that’s where the magic happens.
- Expertise- We take pride in the time and dedication that it takes to be the experts that we are — because that drive is the foundation of our success.
- Optimism- We believe that the best is yet to come, and embrace this mindset that increases creativity, inspiration and happiness.
Above all, Hero Digital is committed to creating an inclusive employee experience that reflects the world we live in today. We’re an equal-opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.
