Software Engineer (L1) - Voice Connectivity

See yourself at Twilio

Join the team as Twilio’s next Software Engineer (L1) for Video and Voice: two of the key communications channels for Twilio’s customers!

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is needed to evolve Twilio Voice’s Security and Traffic Management platform to the next level by leveraging cutting edge technologies to build and deploy software in a fast paced environment. This platform enables Routing to the PSTN, enforces regulatory compliance and is part of the broader Voice Connectivity umbrella.

As an engineer on this team, you will be at the forefront of innovation but would also have a unique opportunity to gain deep industry insights and build expertise in massively scaled distributed systems. You'll be part of our top-tier teams chartered to advance our Voice Traffic Management platform, using cutting-edge technologies, developing high-performance solutions that are driven by low latency and high availability requirements. You will partner with product managers, designers, architects, and engineers in the Voice team to create products in the Voice Connectivity space that seek to tackle complex, real-world challenges.

Responsibilities

In this role, you’ll:

• Be an owner: Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them
• Wear the customer's shoes: Work closely with key stakeholders to understand customer needs and, devise and deliver, simple, robust and scalable solutions
• Write it down: Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams
• Be bold: Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity
• Draw the owl: Figure out novel ways of solving customer problems for Video and Voice channels
• Be Curious: Eager to learn, deepen and grow your knowledge and experience of scalable, distributed systems

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor's degree in Computer Science or a related engineering field
• 0-1 yr hands-on experience in a school or industry setting building software that solves real world problems
• Solid Computer Science fundamentals that spans data structures, algorithms, operating systems, networking and distributed systems
• Able to demonstrate proficiency in at least one Frontend language
• Able to demonstrate proficiency in at least one Backend language (JVM based)
• Able to learn quickly and be proactive in gaining knowledge needed to work on scalable, distributed back end services
• Able to work well in a team setting, open to feedback and highly motivated

Desired:

• Knowledge and experience working with the webRTC and/or SIP protocol 
• Knowledge and experience working with REST APIs
• Knowledge of responsive system design
• Experience with scaling distributed back end systems
• Experience using SQL/NoSQL databases and caching technologies
• Exposure to cloud technologies such as AWS, GCP, OpenStack or Azure and managing infrastructure as code (Terraform etc)

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, or WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Other Notes

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $120,000/annually
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $126,500/annually
• Based in the San Francisco Bay area, California: $141,000/annually
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until January 29th, 2025 but may change based on business needs. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.