Non-Voice Customer Support Bilingual (Dutch - English)

Job Overview

We are actively seeking a Remote Bilingual (Dutch - English) Customer Support Specialist, affectionately referred to as a Dutch Happiness Officer. In this vital role, you will play a key part in nurturing customer satisfaction and fostering positive interactions that resonate with our brand’s ethos.

Key Responsibilities

• Embody our brand identity and character in every customer interaction by adopting the Strikingly voice and tone.
• Create exceptional experiences and deliver WOW moments through outstanding customer service across various channels, including email, chat, and social media.
• Translate product information and customer communications, such as newsletters and lifecycle emails, ensuring clarity and engagement.
• Cultivate in-depth knowledge of our product offerings and internal software to provide effective support to our customers.
• Uphold a spirit of positivity and happiness in all customer and team interactions.
  
  

Required Skills

• Proficiency in both Dutch and English is essential.
• Strong customer service acumen with a focus on delivering remarkable experiences.
• Excellent communication skills, both written and verbal.
• A genuine sense of empathy and positivity in all customer engagements.
• Capability to translate product and communication materials efficiently.
  
  

Qualifications

• Previous experience in customer support or a closely related field is preferred.
• Strong problem-solving abilities and a proactive approach to addressing customer inquiries.
• A passion for providing exceptional customer experiences is highly valued.
  
  

Career Growth Opportunities

Our organization is dedicated to the professional growth of its team members, offering numerous avenues for career advancement and personal development through training initiatives.

Company Culture And Values

We pride ourselves on maintaining a fun and collaborative international work environment that emphasizes teamwork and positivity. Your contributions will be instrumental in sustaining a joyful atmosphere that enhances customer experiences.

Compensation And Benefits

• Flexibility to work from any location.
• Paid leave available after one (1) year of service.
• Opportunities for continuous training and personal development.
  
  

Employment Type: Full-Time