Customer Support Agent - Bilingual Swedish and English

Job Overview

We are seeking a dedicated Bilingual Customer Support Agent (Swedish - English) to deliver outstanding service through our email and live-chat platforms. This role calls for an individual who possesses a genuine passion for assisting others and the ability to remain composed under pressure. You will also play a vital role in translating our product materials into Swedish, utilizing the provided tools for efficient translations and overseeing the work of other translators.

Key Responsibilities

• Provide professional and courteous customer support via email and live chat.
• Translate product content into Swedish, ensuring clarity and accuracy.
• Moderate and assess translations from fellow team members.
• Evaluate customer inquiries and deliver effective solutions.
• Maintain comprehensive records of customer interactions.
• Collaborate with team members to enhance customer support practices.
  
  

Required Skills

• Prior experience in customer support within a fast-paced environment.
• Proficient communication skills in both Swedish and English, written and verbal.
• Strong problem-solving and analytical abilities.
• Capability to prioritize tasks and manage multiple responsibilities.
• Ability to work independently with minimal supervision.
• Knowledge of Domains, SEO, and Analytics is an advantage.
  
  

Qualifications

• Proven track record in customer support roles.
• Exceptional interpersonal skills with a focus on customer satisfaction.
  
  

Career Growth Opportunities

Join us and take advantage of numerous opportunities for career advancement. We invest in our team members’ growth through training and development initiatives.

Company Culture And Values

Our organization fosters a fun and collaborative international work environment, prioritizing teamwork and customer satisfaction. We believe in creating a culture of support and open communication, empowering each employee to contribute to enhancing customer happiness.

Networking And Professional Opportunities

As part of our team, you will have the chance to expand your professional network and collaborate with talented individuals across various disciplines.

Compensation And Benefits

• Enjoy the convenience of remote work.
• Participate in a supportive team environment focused on collaboration.
• Benefit from paid leave after one year of tenure.
• Competitive salary commensurate with experience.
  
  

Employment Type: Contractor