Customer Services Marketing Product Manager - Remote

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team

We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Responsibilities

The Customer Services Marketing Product Manager will be responsible for developing and implementing service marketing and price book strategies to drive:

• Service Price Book Development and Maintenance
• Service Products Commercialization Strategy
• Process Improvement and Standardization
• Pricing Analytics and Performance Monitoring
• Key Service Representative for NPI (New Product Introduction)
• Service Stakeholder for Product Collaboration
  
  

Key Responsibilities

Service Product Strategy & Positioning:

• Define offerings including service contracts, technical support, and product upgrades.
• Develop differentiated messaging and positioning for service products aligned with market needs and company goals.
• Collaborate with product management to refine service offerings and adapt to evolving market demands and customer requirements.
• Work with product management and groups within Customer Services to create Service Plans.
  
  

Operational Excellence

• Collaborate with the service operations team to improve workflows and processes to ensure efficient service delivery.
• Develop and track key performance indicators (KPIs) to assess the success of service product offerings, focusing on customer satisfaction and service profitability.
  
  

Data Analysis & Reporting

• Analyze service product performance data to guide decision-making, identify trends, and recommend improvements to optimize customer satisfaction and service ROI.
• Provide regular updates to executive and senior leadership on service product performance, customer feedback, and operational effectiveness.
• Utilize dashboards and visualizations to present findings to stakeholders in a clear and compelling way.
• Work with cross-functional teams to understand data needs and deliver actionable insights.
• Identify areas where data can be used to improve business processes and propose data-driven solutions to enhance efficiency and effectiveness.
• Ensure data integrity, accuracy, and confidentiality by following data governance standards and compliance requirements.
  
  

Marketing & Demand Generation

• Show value in and demand for service products, collaborating with the sales, service, and marketing teams.
• Partner with other teams to develop and implement training programs to improve service product sales opportunities.
  
  

Qualifications For Customer Services Marketing Product Manager

• Bachelor’s degree in Marketing, Business Administration or related field
• 5+ years of experience in product marketing, service operations, or product management, preferably within the healthcare, medical devices, or oncology software/hardware sectors
• Strong Customer Service focus
• Strong analytical skills with a data-driven approach to pricing and decision-making
• Experience with analytics tools (ideally Power BI).
• Strong communication skills with the ability to work effectively across teams and influence stakeholders at all levels
• Proficiency in CRM tools (Salesforce specifically)
• Experience with price book management and commercialization strategies is preferred
• Remarkable communication and presentation skills, with the ability to influence cross-functional teams and stakeholders
• Proactive / Self – driven with the ability to work independently
• Able to drive change with stakeholders
• Strong problem-solving abilities and attention to detail
• Basic MS Office knowledge (Outlook, Excel, PowerPoint, Teams)
• Willing to work on a global team in different time zones
• Max. 10% of travel
  
  

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

Beware Of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.