We’re Hiring: Growth Manager!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!
We are currently on the lookout for a Growth Manager to join our team at Cloudstaff, the #1 workplace everywhere!
Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
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CS Jobs - Growth Manager | India
Role: Growth Manager
Work Arrangement: Work from Home
Location: India
Schedule: Any shift
Job Description:
As a Growth Manager at Cloudstaff, you are at the forefront of enhancing our client relationships and organic growth. Your role involves in-depth knowledge of client operations, collaborative account planning, and will define you as the trusted advisor for client HR, recruitment and growth. By working closely with cross-functional teams, you will ensure a high degree of customer satisfaction and help achieve our ‘why statement’ of helping businesses grow.
Qualification and requirements:
- Client Knowledge and Engagement: Develop a profound understanding of your clients' business operations, challenges, and staffing needs. You’ll get to know a client’s organization chart and help ideate to help develop relationships at both operational and executive levels.
- Strategic Account Management: Employ mutual account planning and account sales planning tools to systematically approach growth. Regularly update and seek cross-functional feedback to refine these strategies to help you hit your defined growth KPIs.
- Recruitment and Process Optimization: Be directly responsible for client recruitment, from raising and tracking Job Requests in our CS jobs system to guiding clients swiftly through the hiring, ensuring a high fill rate and low average time to fill. Be an advocate for the client and recruitment processes that could be further streamlined.
- Cross-functional Recommendations: Collaborate with recruiters, subject matter experts, and clients to ensure alignment on complex Job Requests, presenting strategies that showcase your knowledge of the client’s business and their staffing plans.
- Innovation and Enhancement: Continuously identify opportunities for process, training, and offering enhancements. Advocate for these improvements by voicing them in strategy sessions and implementation plans.
- Staff insights: Act as a leader for staff relations in your engaged portfolio. This involved regular staff check-ins, understanding upskilling and training requirements, attendance and performance coaching, career advice and retention risk assessments. Relationships with staff should also be fostered to provide growth referrals and insights to inform your account strategies.
- Revenue growth: Innovate and identify upsell opportunities, mastering our value-add product messaging and solution selling techniques. Provide regular client growth strategy updates to the growth and leadership team
Non-negotiable skills & requirements:
- Net Seats: Calculated as the number of new seats added minus seats lost without replacement.
- Engagement Cadence: Regular interactions with all clients, with comprehensive tracking of communications recorded as actions HubSpot in alignment with cadences agreed with your team leader
- Customer Satisfaction: Assessed through Net Promoter Score (NPS) and customer vibe surveys, along with the efficient resolution or escalation of customer issues.
- Customer Growth: Achieved through strategic account planning and effective use of the growth toolkit.
- Disengagement protection: leveraging your insights from engaged staff to flag potential disengagement risks
- Supporting Job Request (JR) Close Rate and Forecast: Collaborate with growth leaders and recruitment teams to enhance the fill speed, fill rate and predictability of recruitment outcomes.
Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Tech-on-wheels Support
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees' well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff: Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.
