IT Support Technician (India-Based)

We’re Hiring: IT Support Technician (India-based)

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for an IT Support Technician to join our team at Cloudstaff, the #1 workplace everywhere!

Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Send your application here ⤵️

CS Jobs - IT Support Technician | WFH

Role: IT Support Technician

Work Arrangement: Work from Home

Location: India

Schedule: Morning shift

Job Description:

Duties and Responsibilities (Essential Job Functions):

• Respond promptly to user inquiries and provide advanced level technical support via phone, email, or remote support.
• Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, peripherals, and mobile devices.
• Use remote tools (RMM) and diagnostic utilities to aid in resolving support requests.
• Ability to troubleshoot spam filters, O365, Microsoft Exchange, and associated email solutions.
• Troubleshoot and resolve firewall, router, and other network-related issues.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Escalate incidents to appropriate teams or vendors for further investigation and resolution.
• Setup and deployment of new PCs and printers.
• Create new users and maintain Active Directory information.
• Install, configure, and troubleshoot operating systems, software applications, and user accounts.
• Assist with the procurement, installation, and inventory management of IT equipment.
• Document technical procedures, configurations, and troubleshooting steps for reference and training purposes.
• Provide excellent verbal and written skills geared towards customer service and IT support with end users.
• Participate in an on-call rotation to ensure timely resolution of urgent issues outside of regular business hours.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Provide training and guidance to users on best practices for utilizing IT resources effectively and securely.
• Stay informed about emerging technologies and industry trends to continuously improve IT support services and processes.

Qualification and requirements:

• Associate degree or higher in Information Technology, Computer Science, or a related field, or equivalent work experience (non-negotiable)
• Minimum 5 years of experience as an IT Support Technician or similar role. (non-negotiable)
• MSP experience preferred.
• Understanding of computer hardware, software, and networking principles.
• Proficiency in troubleshooting technical issues and providing timely solutions.
• Familiarity with Windows and Mac operating systems, as well as Microsoft Office Suite and other common software applications.
• Familiarity with virtualization, Hyper-V, and VMware.
• Knowledge of network protocols, TCP/IP, DNS, DHCP, VPN.
• Experience with Active Directory, Office 365, Azure AD, and user account management.
• Strong communication skills, with the ability to interact professionally with any user from different client locations.
• Ability to work independently and prioritize tasks effectively in a fast-paced environment.
• Strong organizational and time management skills.
• Preferred relevant IT certifications such as: CompTIA A+, CompTIA Network+ and CompTIA Security+

Perks & Benefits:

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff: Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**