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Diagnostic Field Service Engineer - Phoenix, AZ

Remote: 
Full Remote
Salary: 
64 - 100K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Azerbaijan, Arizona (USA), United States

Offer summary

Qualifications:

BS/BA degree or equivalent experience preferred, 2+ years related field experience, Working knowledge of chemistry principles, Solid computer skills.

Key responsabilities:

  • Conducts advanced troubleshooting to repair instruments
  • Schedules and manages preventive maintenance visits

Hologic, Inc. logo
Hologic, Inc. XLarge http://www.hologic.com
5001 - 10000 Employees
About Hologic, Inc.
We’re an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day. While we discover and develop groundbreaking products and services that benefit everyone, we are especially passionate about those that advance women’s health and well-being. This allows us to be a company that prospers, grows and empowers women to experience healthier lives. None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing and sharing more robust, science-based certainty drives our increasingly global presence, as well as a pipeline that responds to the unmet health and wellness needs of women, families and communities. What powers our growth across Breast & Skeletal Health, Diagnostic Solutions, and GYN Surgical Solutions is also what differentiates us: the exceptional and clinically proven ability of our products to detect, diagnose and treat illnesses and other health conditions earlier and better. This clinical superiority creates high expectations, which we fulfill by always challenging ourselves to improve health through better technology, education and market access. Our goal is to minimize doubt and maximize the confidence our customers and their patients have in their decisions and diagnoses. We work toward this goal every day, always aware that in an increasingly complex and competitive global environment, we must continually earn the trust of our customers and their patients. By focusing on women’s health while still delivering health benefits to everyone, we are setting a new standard of excellence that is strengthened by purpose, driven by passion and brought to life by our promise of more certain early detection and better health outcomes. To view our community guidelines, visit: www.hologic.com/social-media
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Job description

As a leading innovator of women’s health, we at Hologic are empowering people to live healthier lives everywhere, every day.

As the engine of our business, our engineering teams continually challenge our ways of working, being pragmatic in their approach to innovating. From our field service engineers who work tirelessly to reduce our customer downtime, to our manufacturing engineers who keep our laboratories and manufacturing equipment performance in perfect condition.

Our Field Service Engineers are instrumental in providing a first-class customer experience when repairing and maintaining our products on customer sites.

We are looking for a talented and skilled Field Service Engineer to join our Diagnostics division in the Phoenix, AZ area servicing our molecular diagnostic and cytology equipment.

Is this role for you?

  • You have experience providing engineering support to medical devices.
  • You are comfortable traveling as required for the job, typically 5 days per week with overnight stays.
  • You love troubleshooting and finding issues to solve, the more complex the better!
  • You are a fantastic communicator with customers, setting clear expectations and are able to build strong rapport.

Essential Duties And Responsibilities

  • Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
  • Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
  • Determines correct inventory levels of repair parts with supply lines.
  • Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
  • Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
  • Keep management advised of issues and developments.
  • Ensure instrumentation is in compliance with regulatory requirements and quality control standards

Qualifications

  • Must be able to meet all customer credentialing requirements
  • Working knowledge of chemistry principles and chemical handling techniques.
  • Understanding of proper use and operation of electronic testing equipment.
  • Knowledge of inventory and procurement systems.
  • Ability to interface with internal and/or external customers.
  • Solid computer skills.
  • Time management skills
  • Strong robotics, fluidics and pneumatics experience preferred.
  • Ability to pass a comprehensive background check.
  • Possess a valid Driver’s License and maintain a clean driving record.

Education

  • BS/BA degree or equivalent experience preferred.
  • AA/AS degree and/or practical Military experience considered.

Experience

  • 2+ years related field experience with direct customer interaction, preferably in a laboratory setting.

Additional Details:

  • This person will work out of a home based office
  • There will be on-call duties on rotation
  • Overnight/out-of-area travel as needed

The annualized base salary range for this role is $63,900 to $100,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Agency And Third Party Recruiter Notice

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic’s employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Interaction ManagementSupport EngineeringMedical DevicesElectronic Test EquipmentInventory ManagementChemical HygienePneumatic SchematicsRoboticsFluidicsLaboratory Experience

Other Skills

  • Troubleshooting (Problem Solving)
  • Time Management
  • Communication
  • Problem Solving
Are you interested?

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