Field Service Technician- Örebro

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Main mission of the role is to install, debug and provide technical maintenance for hardware and software of products and components within assigned area of responsibility, mainly at customer´s premises to ensure satisfaction with service delivery. This work often focuses on systems and incidents with relative high complexity.

As a Field Service Technician, you will:

• Install, debug and provide technical maintenance for ATMs, retail products, EV chargers and other equipment within an assigned customer and / or product area
• Perform all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: incident handling, utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures
• Perform hardware repairs on a component level
• Clean and adjust mechanical components
• Configure and install applicable software
• Perform routine checks according to documented procedures
• Refill consumables as directed
• IMAC/R: install, move, adds, change and remove hardware and software products
• Customer Training: instruct and train customers on usage and operation of installed hardware and software
• Receive incident briefing sand orders from the dispatch function
• Update the dispatch function on all unforeseen issues
• Provide detailed briefings on all performed activities
• Proactively inform customers about status, progress and outcomes
• Continuous Process Improvement: observe technical or process problems, informing manager / other relevant personnel and offering improvement recommendations
• Actively use corporate tools and processes for knowledge sharing and information gathering
  
  
  

What we expect from you:

• Education or equivalent work experience required
• Good written and verbal communication skills
• Driver's license and driving record
• Great understanding of electrical solutions
• Familiar with mechanical work
• Fluent communication in Swedish language
  
  
  

More About Us

We have 23 000+ great colleagues in 130+ countries around the world creating technologies of the future, together.

Supportive company culture combined with internal training and technological facilities creates ideal conditions for professional development of each employee, meaningful and responsible work focused on the daily needs of our customers and, last but not least, opportunity to balance personal and professional life.

• Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.*
• To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes.**
  
  

We are a global company operating in multiple locations and entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations