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APPLICATIONS ANALYST 2 - EPIC CLINDOC / CLINICAL CASE MANAGEMENT / BEHAVIORAL HEALTH

extra holidays - extra parental leave

Remote:

Full Remote

Salary:

97 - 119K yearly

Experience:

Mid-level (2-5 years)

Work from:

Washington (USA), United States

Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Epic ClinDoc and Clinical Case Management certification required., 2+ years' experience with EHR systems maintenance/support., Strong customer-oriented mindset with proven relationship-building skills..

Key responsabilities:

Analyze and troubleshoot application issues.
Maintain issue tracking and provide status updates.

University of Washington XLarge http://uw.edu

10001 Employees

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Job description

Req #: 242673

Department: UW MEDICINE IT SERVICES

Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/

Job Location Detail:

Primary work location may be fully remote within the US or at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle

Posting Date: 01/14/2025

Closing Info: Open Until Filled

Salary: $8,085 - 9,882 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position,

click here.

UW MEDICINE IT SERVICES

has an outstanding job opportunity for an

Applications Analyst 2 – Epic ClinDoc / Clinical Case Management / Behavioral Health

position.

WORK SCHEDULE

100% FTE – 40 hours per week
Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 07:00 – 16:00 (PST), Monday-Friday
Required participation in team on call schedule DEPARTMENT DESCRIPTION UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

POSITION HIGHLIGHTS

100% remote opportunity
Values-based work environment
Active departmental Equity, Diversity, and Inclusion Committee
15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
100% matching, 100% immediately vesting 403(b) PRIMARY JOB RESPONSIBILITIES
You perform analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction
You maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines
Provide proactive status updates to management, customers, and stakeholders
You meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and escalate issues as needed
You develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements
You prioritize tasks with guidance from designated lead, supervisor, or project manager
You track detailed status of tasks and work with leads, project managers, and/or supervisor should tasks vary from initial resource estimates
You test all scenarios conforming to quality standards at the component/feature level, including:testing system changes and assisting with development of test plans for usability, performance, and adherence to standards and executing, tracking, and reporting detailed results of application and system testing
You evaluate and implement management requests for information to generate reporting requirements
You support training and education program as per training system services level agreement REQUIREMENTS
Bachelor’s degree Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience
Currently holds Epic ClinDoc and Clinical Case Management and/or Behavioral Health certification (or equivalent with other EHR systems) OR has had Epic proficiency (or equivalent) for 2+ years in relevant functional/business area
2+ years’ experience must include the following:
1+ years providing EHR systems application maintenance/support
Demonstrates a strong customer-oriented mindset, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service
1+ year experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications) ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.