Microsoft D365 Engagement Manager

Company Description

Our mission, your future

As a global community of trusted advisors, we create cutting-edge technological solutions to overcome today’s challenges and anticipate tomorrow’s needs. It all starts with the collaboration of a diverse team of passionate intrapreneurs, each driven to make a difference. Together, we challenge the status quo and push each other to new heights.

Ready to make a significant impact on mission-critical projects and shape the future through digital transformation and strategic consulting? Take your ambitions to the next level and discover your next exciting challenge with us!

Your role, your impact

In this billable Microsoft D365 engagement manager role, you will simultaneously manage several implementations and initiatives. You will leverage knowledge and experience from each engagement, ensuring that the work is aligned with client objectives and that it meets or exceeds client expectations.

Your day-to-day

• Oversee the quality aspects of deliverables and implementation activities;
• Monitor the engagement performance and present the implementation success, challenges and results in a consultative manner;
• Act as a liaison with the client sponsor and steering committee to ensure successful delivery of commitments, quality, and alignment with scope and the escalation path for any scope deviations;
• Review project deliverables to satisfy scope, objectives and business requirements;
• Ensure services, project performance and deliverables are aligned to deliver expected business outcomes;
• Make sure your client team stays on schedule, meets deliverable deadlines and is recognized for providing high quality work and compelling results;
• Remove project delivery barriers;
• Resolve and escalate issues with recommendations to the steering committee;
• Build a sponsorship coalition to manage organizational change;
• Identify and mitigate risks and other barriers for a successful project execution and escalate issues as appropriate;
• Pinpoint key implementation risks or challenges quickly, and work closely with your internal team and the client to address them;
• Establish strong client relationships;
• Prepare plans and quotes, and outline a specific scope of work to the client with input from your internal team;
• Provide ongoing management and guidance to your assigned client team, which consists of experienced services professionals, who will work closely with you to execute your clients’ projects;
• Manage the overall profitability of your client implementations, including labour hours and expenses per the approved budget;
• Continuously seek ways to improve our efficiency and effectiveness internally as well as with our clients.
  
  

Keys to your success

• Bachelor’s degree;
• Minimum of 8 years of progressively responsible experience;
• Experience with ERP and/or CRM implementations;
• Ability to:
• identify opportunities for future implementations, gather client requirements and effectively communicate them to your internal client team;
• manage multiple assigned projects and project managers;
• thrive in high energy, small business environment;
• plan and carry out responsibilities with minimal direction;
• organize and prioritize, while working with a sense of urgency against weekly and monthly deadlines;
• serve as both a leader and a team player.
• Strong and effective decision-making and project management skills;
• Excellent interpersonal, communication and presentation skills.
  

Language Skills

• English: Proficient
  
  

Our offer

• Balance that works for you: Work-life balance helps us stay at our best. We offer flexible work options, and with our Unlimited Vacation Plan, you can rest and recharge when you need it most.
• Rewarding achievements every step of the way: Your contributions matter. From day one, our total rewards package offers a comprehensive compensation plan, including short- and long-term incentive programs.
• Your well-being matters: Our benefits are designed with optimal health and wellness in mind. You’ll have access to 24/7 virtual healthcare, as well as an extensive wellness portal that provides tools and resources to support your physical, mental, emotional and financial well-being.
• Continuous growth and learning: When you join Alithya, you’re joining a team committed to investing in your development. Refining your expertise is essential in a rapidly evolving industry, and we support your continuous growth every step of the way. Through partnerships with world-renowned education leaders, we provide access to thousands of top-rated online courses and certifications. With exclusive leadership programs designed to empower you to lead your teams with confidence and deliver impactful outcomes, and with a tuition reimbursement program for external training, we set you up for success to thrive and achieve your ambitions.
• Ownership with opportunity: Our people drive our success. Through our Employee Share Purchase Plan with matched contributions, you become a stakeholder, sharing in our growth and directly benefiting from our collective achievements.
  
  

Our authenticity is our strength

The diversity of our backgrounds, experiences, thoughts and insights is our competitive advantage. We foster a collaborative environment rooted in our core values of respect, well-being, passion, trust, integrity and creativity. For us, diversity, equity and inclusion aren’t just buzzwords; they’re essential drivers of innovation and excellence, and powerful catalysts for inspiration and evolutionary ideas. The empowerment of our people is fundamental to being the trusted advisor to our clients. Join us in embracing our authenticity and in leveraging our unique perspectives to collectively build the future we all envision.

An inclusive path to success

Fostering an environment where you can thrive starts with ensuring an accessible recruitment process. If you require any accommodations, we welcome you to contact us. For more information, please visit our accessibility page at https://www.alithya.com/en/accessibility .