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Client Services Liaison I

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Bachelor's degree or equivalent experience, 1-3 years of Medical Claims experience, 1-3 years of Customer Service experience, Intermediate level in Microsoft Office.

Key responsabilities:

Act as point of contact for clients
Communicate issue resolutions and client feedback

Allied Benefit Systems, LLC Unicorn https://www.alliedbenefit.com/

501 - 1000 Employees

See all jobs

Job description

CLIENT SERVICE LIAISON I

Position Summary

The Client Service Liaison is responsible for providing excellent client service to Allied members, including HR representatives, brokers, and other various clients. They are the main point of contact for all inquiries and issues and must provide resolution in a timely, professional, and courteous manner.

Essential Functions

Act as the liaison between the client/broker and Allied Executives and Departments involved with the benefit plan.
Promptly deliver client complaints to relevant departments, including, but not limited to, Claims, Eligibility, and Account Management.
Serve as an additional resource for Account Managers as needed
Provide communication to clients and brokers regarding claim issue resolution, reporting, industry-related and legislative information.
Provide follow-up to month-end strategy by closing out open claim issues.
Troubleshoot, identify, and improve internal processes with various Allied departments.
Work with and foster relationships with other internal teams such as Claims and Eligibility.
Help facilitate the renewal of existing cases by management of claim reviews and service level expectations.
Work on special projects, duties or tasks as assigned.

EDUCATION

Bachelor’s degree or equivalent work experience.

Experience And Skills

1-3 years of Medical Claims experience is required.
1-3 years of Customer Service experience is required.
Intermediate-level work experience with Microsoft Office, Word, Excel, Access, and PowerPoint software applications - Required
RIMS Claim Processing System – Preferred
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.

POSITION COMPETENCIES