Requirements
Description and Requirements
The Team You Will Join
The Complaints & Litigation Specialist is responsible for researching and responding to complaints and grievances, submitted by MetLife customer's or the Department of Insurance, pertaining to Group Claims & Service Operations.
Job Location : Must live within a commutable distance of a MetLife Office near Aurora IL, Bloomfield CT, Bridgewater NJ, Cary NC, Clarks Summit PA, Oriskany NY, Tampa FL, Warwick RI, San Juan PR
In office once a month for meetings
Principal Responsibilities:
- Research claims and service complaints using multiple applications and systems.
- Partner with the Claims and Service Organizations to bring the complaint to resolution.
- Communicate with the complainant, various Departments of Insurance, and internal customers as needed.
- Update claim applications with complaint status and resolution.
Success in this role requires:
- Strong interpersonal and communication skills, both oral and written
- Excellent listening skills
- Critical thinking and the ability to problem solve
- Excels at building partnership and work collaboratively within and across the organization
What You Need To Succeed (Required Qualifications)
- Knowledge of insurance and claim processes preferred
- Excellent customer service and communication skills
- Critical thinking and detail oriented
- Ability to meet strict deadlines
- Strong knowledge of MS Word and Excel
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
